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- Tasks: Support customers through complex claims processes with empathy and effective communication.
- Company: Join Aviva, a leading insurance provider committed to employee growth and wellbeing.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holidays, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific experience required; strong communication and decision-making skills are essential.
- Other info: Inclusive workplace welcoming diverse backgrounds; flexible working arrangements available.
The predicted salary is between 21600 - 32400 £ per year.
Do you enjoy speaking with people on the phone? Do you have an eye for numbers and the ability to perform financial calculations related to someone's income? Are you naturally inquisitive, open to challenges and able to simplify ways of working?
Join an employer who encourages you to grow and develop with a great benefits package and many wellbeing incentives!
A bit about the job:
We are currently expanding our team of Claims Assessors within our Income Protection Claims Team. Our purpose is to support a portfolio of customers, helping in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer term or permanent absences and may take the form of telephony support, arranging treatment, assessing a claim for benefit or all the above. Many of the absences you manage will be complex, sensitive and require high levels of empathy; the nature of our work means that you are often supporting individuals that are undergoing treatment, financial difficulties, and sometimes life-changing circumstances.
100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.
Skills and experience we’re looking for:
- Experience of working within the insurance sector or previous income protection knowledge is desirable but not essential.
- Excellent telephony capability and able to converse with a variety of customers both verbally and in writing.
- Sound judgement and decision-making skills; confidently able to explain reasoning behind decisions and negotiate with customers.
- Good planning, negotiation, and organisational/time management skills.
- Adaptability, resilience, and desire for continuous personal development in an environment of healthy and appropriate challenge.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa £27000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to Vivien.gergaly@aviva.com.
Claims Case Manager employer: Aviva plc
Contact Detail:
Aviva plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Case Manager
✨Tip Number 1
Familiarise yourself with the insurance sector, especially income protection. Understanding the basics of how claims work and the common challenges faced by customers will give you an edge during interviews.
✨Tip Number 2
Practice your telephony skills by engaging in mock calls with friends or family. This will help you become more comfortable speaking with a variety of customers and improve your ability to handle sensitive conversations.
✨Tip Number 3
Showcase your empathy and decision-making skills in your interactions. Think of examples from your past experiences where you've had to support someone through a difficult situation, as this will resonate well with the role's requirements.
✨Tip Number 4
Research Aviva’s values and community initiatives. Being able to discuss how you align with their mission and how you can contribute to their community efforts will demonstrate your genuine interest in the company.
We think you need these skills to ace Claims Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in telephony and customer service roles. Emphasise any skills related to financial calculations and decision-making, as these are crucial for the Claims Case Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to handle sensitive situations with empathy and your adaptability in challenging environments.
Showcase Relevant Skills: Highlight your organisational and time management skills in your application. Provide examples of how you've successfully managed complex tasks or projects in the past, as this will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a role that involves assessing claims and making decisions.
How to prepare for a job interview at Aviva plc
✨Show Your Empathy
As a Claims Case Manager, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples of how you've supported individuals in challenging circumstances in the past.
✨Highlight Your Telephony Skills
Since excellent telephony capability is crucial for this role, prepare to discuss your experience in handling phone calls. You might want to practice answering common customer queries or even role-play a call scenario to showcase your communication skills.
✨Demonstrate Decision-Making Skills
The role requires sound judgement and decision-making abilities. Be ready to provide examples of past decisions you've made, explaining your thought process and how you arrived at those conclusions. This will show your potential employer that you can handle complex cases.
✨Prepare for Questions on Adaptability
Given the nature of the job, adaptability is key. Think of instances where you've had to adjust to new challenges or changes in your work environment. Discussing these experiences will highlight your resilience and willingness to grow in a dynamic setting.
