Business & Platform Design Analyst

This is a great job for someone who has experience gathering and translating business requirements into clear, actionable outcomes and is looking to make an impact on a business-critical data platform.

This role would suit a Business Analyst, Data Business Analyst, Platform Analyst, or someone with experience in business change, process improvement, or delivery who enjoys working across both business and technology teams.

A bit about the job:

Customer Data Platforms brings together the teams that power critical customer journeys and data-led decision making across Aviva. At the heart of this sits our Strategic Customer Master Data Management (SCMDM) platform, providing trusted customer data that supports millions of interactions across our business.

As a Business Analyst, you'll work closely with stakeholders, delivery teams, platform designers, engineers, and testers to understand business needs and turn them into clear requirements, user stories, and process designs. You'll help shape platform enhancements, support strategic initiatives, and improve the way we work through better governance, documentation, standards, and knowledge sharing. Your work will help ensure our customer data remains accurate, trusted, and ready to support great customer experiences today and for a better tomorrow.

Skills and experience we're looking for:

• Experience gathering, analysing, and documenting business requirements, with the ability to translate complex stakeholder needs into clear user stories and requirements.
• Strong stakeholder management skills, including facilitating workshops and working effectively across business, programme, and technology teams.
• Experience creating process maps, requirements documentation, governance artefacts, and knowledge resources using tools such as Jira and Confluence.
• Proven ability to drive continuous improvement initiatives, including developing standards, templates, onboarding materials, documentation libraries, or operating procedures.
• Strong analytical, organisational, and communication skills, with the ability to work independently while supporting successful delivery outcomes.

What you'll get for this role:

• Salary: Circa £35,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva's
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending around 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job.