At a Glance
- Tasks: Lead a remote team while providing roadside support and resolving vehicle issues.
- Company: Join Aviva, a forward-thinking company that values inclusivity and teamwork.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible benefits.
- Other info: Enjoy a hybrid role with excellent career growth and community involvement.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in vehicle repair and strong coaching abilities required.
The predicted salary is between 42840 - 48960 £ per year.
Salary £42,840 + OTE up to £48,960
Are you someone who thrives in a fast‑paced, customer‑focused environment and enjoys leading remote teams? This opportunity is ideal for an experienced people leader from a vehicle repair background, confident in managing performance, developing others and driving high standards across a dispersed workforce. You’ll start in a hybrid role, balancing roadside patrol duties with Team Leader responsibilities (50/50), with scope for this to evolve over time.
Responsibilities
- Deliver proactive, efficient roadside support—diagnosing, repairing and resolving vehicle issues within agreed timescales to get customers back on the road quickly and safely.
- Lead the day‑to‑day remote management of a patrol team, including performance, development and overall team capability.
- Drive team performance by monitoring, reporting and acting on key operational and sustainability metrics.
- Identify and maximise roadside repair and revenue opportunities while supporting customer needs and cost targets.
- Ensure safe working practices, compliance, safeguarding and fleet standards are consistently upheld across the team.
Skills and Experience
- Relevant experience and qualifications within the vehicle repair industry (Level 3 or equivalent), with eligibility to meet insurance requirements (age 21+).
- Proven ability to coach and develop individuals, providing structured feedback to support performance and capability growth.
- Strong communication skills, with the ability to translate business strategy into clear direction and priorities for your team.
- Effective collaborator, able to build relationships across teams to improve customer outcomes and operational performance.
- Good understanding of risk, governance and HR policies, ensuring compliance within an operational environment.
This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, with shifts between 7 am–8 pm, Monday to Sunday. While work is planned within these hours, finish times may vary depending on the job at hand. Overtime is available, but completely optional.
Areas to cover: Bristol | Bath | Weston‑Super‑Mare | Yeovil | Frome | Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury.
Benefits
- Starting salary of £42,840.
- Bonus opportunity – actual amount depends on your performance and Aviva’s.
- Generous pension scheme – e.g. if you put in 8%, Aviva adds 14%.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva‑funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for Everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
Roadside Technician Team Leader - Green Flag Patrol in Bristol employer: Aviva plc
Aviva is an exceptional employer that prioritises employee wellbeing and development, offering a competitive salary and a generous benefits package including a robust pension scheme and flexible working options. With a strong focus on inclusivity and community engagement, employees can thrive in a supportive environment while enjoying the opportunity to lead and develop teams across beautiful locations in the South West of England.
StudySmarter Expert Advice🤫
We think this is how you could land Roadside Technician Team Leader - Green Flag Patrol in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Roadside Technician Team Leader - Green Flag Patrol in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva plc:Your cover letter is your chance to shine! Tell us why you want to work at Aviva plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva plc!
How to prepare for a job interview at Aviva plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
