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- Tasks: Lead and manage health platforms, ensuring they are secure and customer-focused.
- Company: Join Aviva, a leader in health services with a commitment to operational excellence.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 29 days holiday.
- Why this job: Make a real impact on health services while leading high-performing teams.
- Qualifications: Strong leadership and Salesforce expertise required; experience in Agile environments is a plus.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 80000 - 120000 £ per year.
This is a great job for someone who enjoys leading high-performing teams, driving operational excellence, and shaping how critical health platforms run at scale. Are you someone who thrives in fast-paced environments, loves solving complex challenges, and is excited about bringing together people, processes, and technology to create a secure, resilient, and customer-focused service? This role would suit an experienced operations leader — particularly someone with strong Salesforce expertise — who is ready to make a significant impact in our Health business.
A bit about the job: As our Health Operations Lead, you'll play a central role in ensuring Aviva Health's platforms are secure, highly available, and constantly improving. You'll lead the end-to-end service management of all Health systems, working closely with technology teams, business colleagues, and external partners to keep services stable, safe, and customer-centred. You'll drive strategic planning, operational governance, essential maintenance, and incident management — ensuring that changes land safely and performance consistently meets our agreed standards. This role is pivotal to the smooth running of our Health proposition, and your work will directly impact both customer experience and business outcomes.
Responsibilities
- Lead the end-to-end service management of all Health systems, including monitoring, maintenance, incident response, change management, and continual service improvement.
- Collaborate with technology teams, business colleagues, and external partners to ensure services are stable, secure, and customer-centred.
- Drive strategic planning, operational governance, essential maintenance, and incident management to meet agreed performance standards.
- Influence and manage cross-functional teams to deliver high-quality health platform services at scale.
Qualifications and Skills
- Strong leadership experience, with the ability to motivate diverse internal and external teams and build trusted relationships with senior stakeholders.
- Deep expertise in Salesforce—particularly Health Cloud and Insurance Cloud—and experience supporting Salesforce platforms operationally.
- Proven ability to manage complex technology estates, including service resilience, risk management, incident recovery, and continuous improvement.
- Experience working in Agile/Scaled Agile environments, with the ability to influence cultural change and embed modern ways of working.
- Strong analytical and problem-solving skills, with the confidence to make decisions under pressure and manage multiple priorities.
What you’ll get
- Salary: National £80,000 - £100,000 / London £90,000 - £120,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity - 12% of annual salary (actual amount depends on your performance and Aviva's).
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, with option to buy or sell up to 5 days.
- Discounts: Up to 40% off Aviva products and other retailer discounts; up to £1,200 of free Aviva benefits.
Platform Operation Lead (Health) in Bristol employer: Aviva plc
Contact Detail:
Aviva plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Operation Lead (Health) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Aviva or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Aviva's health platforms and their recent projects. Show us you’re not just another candidate; demonstrate your passion for operational excellence and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and tackled complex challenges. We want to hear about your experiences and how they relate to the role of Platform Operation Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact in the health sector.
We think you need these skills to ace Platform Operation Lead (Health) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Platform Operation Lead role. Highlight your leadership experience and Salesforce expertise, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role and how you can contribute to our Health business. Share specific examples of how you've driven operational excellence in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your analytical and problem-solving abilities. We want to see how you've tackled complex challenges in fast-paced environments before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Aviva plc
✨Know Your Salesforce Inside Out
Since this role requires strong Salesforce expertise, make sure you brush up on your knowledge of Health Cloud and Insurance Cloud. Be ready to discuss specific examples of how you've used these platforms in previous roles, especially in terms of operational management and service resilience.
✨Showcase Your Leadership Skills
Prepare to share stories that highlight your leadership experience. Think about times when you've motivated diverse teams or built relationships with senior stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Emphasise Problem-Solving Abilities
This position involves managing complex challenges, so be prepared to discuss your analytical and problem-solving skills. Bring examples of how you've tackled difficult situations under pressure, particularly in fast-paced environments, and how those experiences have shaped your approach to operational excellence.
✨Understand the Company’s Vision
Research Aviva's health proposition and understand their customer-focused approach. Be ready to discuss how your values align with theirs and how you can contribute to their mission of delivering high-quality health platform services. This shows you're not just interested in the role, but also in the company’s goals.
