Responsibilities
- Deliver proactive, efficient roadside support—diagnosing, repairing and resolving vehicle issues within agreed timescales to get customers back on the road quickly and safely.
- Lead the day-to-day remote management of a patrol team, including performance, development and overall team capability.
- Drive team performance by monitoring, reporting and acting on key operational and sustainability metrics.
- Identify and maximise roadside repair and revenue opportunities while supporting customer needs and cost targets.
- Ensure safe working practices, compliance, safeguarding and fleet standards are consistently upheld across the team.
About the role
Are you someone who thrives in a fast-paced, customer-focused environment and enjoys leading remote teams? This opportunity is ideal for an experienced people leader from a vehicle repair background, confident in managing performance, developing others and driving high standards across a dispersed workforce. You'll start in a hybrid role, balancing roadside patrol duties with team-leader responsibilities (50/50), with scope for this to evolve over time. Relevant experience and qualifications within the vehicle repair industry (Level 3 or equivalent), with eligibility to meet insurance requirements (age 21+).
Qualifications
- Proven ability to coach and develop individuals, providing structured feedback to support performance and capability growth.
- Strong communication skills, with the ability to translate business strategy into clear direction and priorities for your team.
- Effective collaboration, ability to build relationships across teams to improve customer outcomes and operational performance.
- Good understanding of risk, governance and HR policies, ensuring compliance within an operational environment.
Working hours and location
This is a permanent role where you start and finish your day from home. You'll work 40 hours across four days a week, with shifts between 7 am-8 pm, Monday to Sunday. While work is planned within these hours, finish times may vary depending on the job at hand. There are no night shifts required, making this one of the strongest opportunities for work-life balance in the market. Overtime is available but completely optional.
Location: Bristol, Bath, Weston-Super-Mare, Yeovil, Frome, Warminster, Trowbridge, Wincanton, Shepton Mallet, Glastonbury.
Benefits
- Starting salary of £42,840.
- Bonus opportunity – up to 8% of annual salary (actual amount depends on performance and company results).
- Generous pension scheme – Aviva will contribute up to 14%, depending on your contribution.
- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Aviva-funded private medical benefit.
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through the Matching Share Plan and participation in the Save As You Earn scheme.
- Supportive parental and carer leave policies.
- Flexible benefits, including sustainability options such as cycle-to-work.
- Paid volunteering days – up to 3 per year.
- Well-being support and resources.
Equal opportunity statement
Aviva is an equal opportunities employer. All qualified applicants will receive consideration for employment regardless of race, colour, faith or religion, disability, gender or gender identity, gender expression, sexual orientation, age, family status or any other characteristic in any jurisdiction where we operate.
