Operational Resilience Specialist

Please note this position is based in London and the successful candidate’s contractual location will be London; other locations cannot be considered.

At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client‑focused solutions worldwide. Managing £253 billion in assets, our 1,000‑strong team across nine countries is brilliantly connected, collaborative, and focused on delivering outcomes that truly matter. Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last – strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike. Everyone at Aviva Investors plays a part in creating an exceptional client experience.

We are recruiting for Operational Resilience Specialist to join our team. This is a great opportunity for someone who has a proven track record in designing, implementing, testing and delivering operational resilience, Disaster Recovery (DR) and business continuity frameworks within a buy/sell side financial services environment. With a global remit spanning operations, transformation, and IT, our COO team ensures an exceptional client experience. Whether it’s optimising key processes, managing relationships with strategic partners, launching innovative new products, or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.

As part of a small, high‑impact team, you will play a key role in delivering business‑critical regulatory objectives, working closely with senior leaders, accountable executives and SMF24 stakeholders across the Business Unit. You will help design and implement both the business and operational resilience strategy, ensuring resilience is embedded by design holistically across Aviva Investors. Day‑to‑day, you will provide oversight and input into activities delivered by Group Operational Resilience, respond to incidents through effective ‘in the moment’ support and drive recovery & remediation actions and run testing exercises of all types of operational dependencies. You will contribute across a broad range of operational resilience topics, supporting compliance throughout the lifecycle of annual activities and ad‑hoc projects. In this role, you will support the implementation and ongoing coordination of the Business Continuity and Crisis Management framework, working collaboratively with internal and Aviva plc stakeholders to meet requirements. You will build a strong understanding of the organisational model and operating environment to identify improvement opportunities and provide constructive challenge, ensuring resilience and recovery capabilities are robust and fit for purpose. You will also help embed a ‘resilience by design’ mindset across the business, support the delivery of the operational resilience strategy through effective governance and risk frameworks, and contribute to the timely and accurate reporting of resilience insights to risk committees and governance forums.

Qualifications:

• Degree / MBA qualified plus recognised industry professional qualifications e.g. from CBI or DRI
• Detailed knowledge of relevant regulatory standards and industry practice (e.g. UK FCA / PRA Operational Resilience Regulation, ISO‑IEC 22301, EU DORA, Singapore MAS)
• Specific experience sought includes IT/DR technical knowledge, running crisis simulated exercises, joint 3rd/4th party joint exercises
• Experience of working with industry standards and best practice in governance
• Ability to exercise sound judgement and a risk‑based mindset with an enjoyment and proven track record of unsupported problem solving

Benefits:

• Competitive salary (depending on skills, experience, and qualifications)
• Discretionary bonus opportunity – depending on individual performance and Aviva Investors
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further with up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 annual volunteering days to help others

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.