Crisis Management Specialist

Location: Norwich, Bristol, Birmingham, York, Sheffield, or Glasgow and 50% hybrid.

This is a great job for someone who has experience in crisis management, incident management, operational resilience or a related discipline and thrives in fast-paced environments where preparedness, coordination and effective decision-making are critical. This role would suit someone who enjoys influencing senior stakeholders, facilitating exercises and helping organisations respond effectively during major incidents and crises.

A bit about the job: As a Crisis Management Specialist, you'll play a key role in strengthening Aviva's ability to respond effectively to major incidents and crises. Working within the Corporate Services and Resilience team, you'll help develop, maintain and continuously improve Aviva's crisis management framework, ensuring our processes, procedures and capabilities remain effective as the organisation and risk landscape evolve. You'll design and facilitate crisis exercises, simulations and testing activities, helping to ensure our crisis leadership teams are prepared to respond confidently during periods of disruption. You'll also provide expert support during live incidents, helping coordinate response activity, establish governance, maintain situational awareness and support effective decision-making. As part of the role, you'll be part of the 24/7 Crisis Leadership Support rota, helping ensure Aviva is ready to respond whenever significant events occur.

Skills and experience we’re looking for:

• Practical experience in crisis management, incident management, operational resilience or a closely related discipline within a large, complex organisation or a regulated/critical-service environment.
• Experience designing and delivering crisis exercises, simulations or scenario tests.
• Experience developing or maintaining crisis management frameworks, plans, processes and playbooks.
• Experience undertaking post-incident/exercise reviews, identifying lessons and driving remediation and producing executive-level reporting and recommendations.

What you’ll get for this role:

• Salary circa £50,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity: 10% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.