Commercial Motor Claims Handler in Norwich

Your Career with Our Commercial Lines Motor Claims Team! Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits.

Are you an experienced claims handler looking for a new challenge or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Lines Motor Claims Team. Our standard contracts are 35 hours, but we are open to consider flexible working options.

Our team handles a diverse portfolio of claims involving trucks, trailers, HGVs, agricultural vehicles, taxi fleets, and more, ensuring that your work remains varied and engaging. These are permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday – Friday).

A bit about the job:

In this role, you will support our customers and brokers throughout the motor claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of replacement vehicles, processing vehicle settlements, and providing updates on repairs and liability. You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers' daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

Skills and experience we’re looking for:

• Motor Claims Experience: Previous experience in motor claims or claims handling is highly desirable, but not essential.
• Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting.
• Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
• Customer Focus: Commitment to delivering high-quality service and prioritising customer needs.
• Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.

What you’ll get for this role:

• Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Please note this job role is not sponsorable under the Home Office points based system.

Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

To find out more about working at Aviva take a look here. We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Ananta Rai on ananta.rai@aviva.com.