Complex Loss Handler in Manchester

This is a great job for someone who has experience handling high-value and/or complex Liability claims and is looking to apply their technical expertise in a fast-paced, customer-focused environment. You'll enjoy managing challenging Employers' Liability, Public Liability and Product Liability claims, influencing outcomes through strong negotiation skills, and making a real impact on customer and commercial results.

A bit about the job: As a Complex Loss Handler within our Major & Complex Claims Liability team, you'll manage a portfolio of high-value and complex liability claims, ensuring great outcomes while effectively controlling indemnity spend. Working alongside a team of experienced technical claims professionals, you'll use your expertise to investigate, negotiate and resolve claims across Employers' Liability, Public Liability and Product Liability, including 3rd party property damage claims.

You'll play an important role in maintaining technical excellence, supporting risk and governance requirements, and contributing to continuous improvement initiatives that enhance service, efficiency and business performance. Through effective claims management and stakeholder engagement, you'll help deliver positive outcomes for customers, brokers and Aviva.

Skills and experience we're looking for:

• Proven experience handling high-value and/or complex Liability claims, including Employers' Liability, Public Liability and Product Liability claims.
• Strong technical knowledge of liability claims handling, policy interpretation and indemnity spend management; experience of 3rd party property damage claims is useful but not essential.
• Excellent negotiation, communication and stakeholder management skills, with the ability to build effective relationships internally and externally.
• Good understanding of the UK insurance market and claims handling best practice, including the management of legal suppliers and external partners.
• Relevant professional qualification (such as ACII) or equivalent claims experience, with a commitment to continuous professional development.

What you’ll get for this role:

• Starting salary up to £45,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 6% of annual salary; actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.