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- Tasks: Support customers during breakdowns, coordinating rescue services and managing claims with empathy.
- Company: Join Aviva, a company committed to outstanding customer care and inclusivity.
- Benefits: Enjoy a competitive salary, annual bonus, generous holiday, and flexible working options.
- Other info: Hybrid working model with excellent training and career growth opportunities.
- Why this job: Make a real difference by helping people in stressful situations while developing your skills.
- Qualifications: Strong communication skills and a customer-first mindset; experience in customer service is a plus.
The predicted salary is between 26700 - 26700 £ per year.
This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You’ll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.
Working within the Green Flag Rescue team, you’ll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You’ll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records.
A bit about the job:
- Supporting customers during emergency breakdown situations with empathy and reassurance
- Handling inbound calls and providing clear guidance during stressful circumstances
- Assessing policy cover and applying terms accurately to determine rescue and recovery solutions
- Arranging and coordinating rescue and recovery services with agents and suppliers
- Managing claims end to end, taking ownership through to resolution
- Liaising with internal teams and external partners to ensure seamless service delivery
- Maintaining accurate, compliant records and identifying and supporting vulnerable customers
Skills and experience we’re looking for:
- Strong customer service and communication skills with a customer-first mindset and problem solving abilities
- Empathy, resilience and attention to detail
- The ability to stay calm and make sound decisions under pressure
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desirable
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Leeds office and may last up to a minimum of 12 weeks.
What you’ll get for this role:
- Employer contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Aviva is for Everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here.
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at peter.varga@aviva.com.
Claims Handler - Green Flag Rescue in Leeds employer: Aviva Employment Services
Contact Detail:
Aviva Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Green Flag Rescue in Leeds
✨Tip Number 1
Get to know the company! Research Green Flag Rescue and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound calm and confident. Try role-playing with a friend or family member to get comfortable with responding to customer queries under pressure.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled stressful situations with customers in the past. Highlighting your ability to balance empathy with efficiency will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, reach out to Peter at the provided email – he’s there to help!
We think you need these skills to ace Claims Handler - Green Flag Rescue in Leeds
Some tips for your application 🫡
Show Your Customer Care Passion: Make sure to highlight your passion for customer care in your application. We want to see how you can be that calm, reassuring voice for our customers during their stressful moments.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be guiding customers through complex situations.
Demonstrate Empathy and Resilience: Share examples of how you've handled tough situations with empathy and resilience. We’re looking for those who can balance compassion with efficiency, so let us know how you’ve done this before!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Aviva Employment Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Handler and what it entails. Familiarise yourself with Green Flag Rescue's services and values. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves supporting customers during stressful situations, be prepared to demonstrate your empathy. Think of examples from your past experiences where you've helped someone in need or handled a difficult situation with care. This will highlight your customer-first mindset.
✨Practice Calm Decision-Making
The ability to stay calm under pressure is crucial for this job. During the interview, you might be asked situational questions. Practice responding to these by outlining how you would assess a situation, make a decision, and ensure the best outcome for the customer.
✨Brush Up on IT Skills
As you'll be using Microsoft packages like Outlook and Word, it's a good idea to refresh your skills before the interview. Be ready to discuss your experience with these tools and how you can use them to maintain accurate records and manage claims efficiently.