At a Glance
- Tasks: Support customers through their motor claims journey and provide timely updates.
- Company: Join Aviva, a leading insurance company with a focus on innovation and customer care.
- Benefits: Competitive salary, generous pension, 25 days holiday, and discounts on Aviva products.
- Other info: Flexible working options available, including part-time roles and hybrid working.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong IT skills, team player, and a passion for outstanding customer service.
The predicted salary is between 26700 - 29650 € per year.
Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs. Across Aviva Zero, you need to work proactively to ensure we minimise the inconvenience to our customers' daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, and be comfortable making quick decisions to get the right outcome for our customers.
We support smart working. Once you’ve completed your training and your leader confirms you’ll be able to move to a hybrid working pattern, spending 50% of your time in the office and 50% working from home. Our standard full-time week is 35 hours, with part-time options available (minimum 21 hours over 3 days). These permanent positions involve working within our opening hours of 9:00am to 5:00pm, primarily Saturday and Sunday, with a weekday lieu day.
- Ability to work at pace, handling multiple tasks and prioritising effectively
- A supportive team player who’s eager to learn
- A passion for delivering outstanding customer service and taking pride in high-quality work
- Someone who embraces change and enjoys sharing ideas to improve our customers’ experience
- Strong IT skills with experience using digital systems
Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days. Aviva-funded Private Medical Benefit to help you get expert support when you need it. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme. Brilliantly supportive policies including parental and carer’s leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. We take your wellbeing seriously with lots of support and tools.
Please note this job role is not sponsorable under the Home Office points based system. Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Ananta Rai on ananta.rai@aviva.com.
Motor Claims Handler in Glasgow employer: Aviva Employment Services
Aviva is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary range of £26,700 - £29,650 along with a generous benefits package including a robust pension scheme, private medical benefits, and flexible working options. The supportive work culture encourages collaboration and innovation, while the opportunity for hybrid working allows for a balanced lifestyle, making it an ideal place for those seeking meaningful and rewarding employment in the Motor Claims sector.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to juggle multiple tasks and provide outstanding customer service.
✨Tip Number 3
Show off your tech skills! Since you'll be using digital systems, be ready to discuss your experience with them. Maybe even mention a time when you used tech to solve a problem or improve a process.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're engaged and keen to learn more about how you can contribute.
We think you need these skills to ace Motor Claims Handler in Glasgow
Some tips for your application 🫡
Show Your Customer Service Passion:When you're writing your application, make sure to highlight your passion for delivering outstanding customer service. Share examples of how you've gone the extra mile for customers in the past – it really shows us that you care!
Be Clear and Concise:We love a well-structured application! Keep your language clear and to the point. Use bullet points where necessary to make it easy for us to see your skills and experiences at a glance.
Tailor Your Application:Make sure to tailor your application to the Motor Claims Handler role. Mention specific skills from the job description, like handling multiple tasks and using digital systems, to show us you’re the perfect fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place quickly. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Aviva Employment Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Motor Claims Handler. Familiarise yourself with the claims process, customer service principles, and how to handle multiple tasks efficiently. This will show your potential employer that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight situations where you resolved issues quickly or went above and beyond for a customer. This is crucial for a role that focuses on minimising inconvenience for clients.
✨Be Ready to Juggle Tasks
Since the job requires handling multiple tasks at pace, think of scenarios where you've successfully managed competing priorities. During the interview, share these examples to demonstrate your ability to stay organised and efficient under pressure.
✨Embrace Change and Share Ideas
Aviva values innovation and adaptability. Be prepared to discuss how you've embraced change in previous roles and any ideas you have for improving customer experience. This shows that you're not just a team player but also someone who actively contributes to the team's success.
