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- Tasks: Support customers through their home insurance claims with empathy and guidance.
- Company: Join one of the UK's leading insurance providers, Aviva.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible working options.
- Other info: Inclusive workplace with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Customer service experience and a positive, resilient attitude are desired.
The predicted salary is between 26700 - 26700 £ per year.
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
A bit about the job:
- Acting as the first point of contact for customers calling about their home insurance claims
- Providing clear, empathetic guidance and professional support throughout the claims journey
- Managing customer expectations and helping guide them through next steps
- Working towards individual and team performance targets while maintaining excellent customer outcomes
- Confidently using technology and multiple systems to manage claims accurately and efficiently
Skills and experience we’re looking for:
- A resilient, enthusiastic and customer‑focused approach
- The ability to thrive in a fast‑paced, target‑driven role with a positive, team‑focused mindset
- The ability to remain calm, empathetic and professional in challenging situations
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desired
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
What you’ll get for this role:
- Employer‑contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package, including optional health and dental insurance
- Buy As You Earn share scheme
- Employee discounts and cashback
- Plus, many more
Aviva is for Everyone. We’re inclusive and welcome everyone — we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.
We consider all forms of flexible working, including part‑time and job‑share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working — spending at least 50% of their time in our offices every week — combining flexibility with time together with colleagues.
How to apply: We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact peter.varga@aviva.com.
Customer Service Advisor in Glasgow employer: Aviva Employment Services
Contact Detail:
Aviva Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company! Research Aviva and understand their values, especially their commitment to customer care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to convey empathy and clarity. Role-play common scenarios with friends or family to build your confidence in handling challenging situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining Aviva's Home Claims team.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share any relevant experiences where you've helped customers feel supported, especially in stressful situations.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We want to see how you can communicate effectively, just like you would with our customers.
Highlight Relevant Skills: Don’t forget to mention your IT skills and any experience you have with claims handling or customer service. Tailor your application to reflect the skills we’re looking for, so we can see you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application online through our website. It’s the easiest way for us to receive your details and get the process started. Plus, it shows you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Aviva Employment Services
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission, especially how they support customers during stressful claims journeys. This will help you align your answers with what they stand for.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you’ve successfully supported customers in challenging situations. Highlight how you reassured them and guided them through their issues.
✨Demonstrate Your Tech Savviness
Since the role involves using multiple systems, be ready to discuss your IT skills. Familiarise yourself with Microsoft Outlook and Word, and think of instances where you’ve used technology to improve customer service or manage claims efficiently.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations. Practice responses to scenarios where you had to manage customer expectations or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.