Claims Handling Team Leader

This is a great job for someone who enjoys leading people, developing high-performing teams and driving continuous improvement. You may already be leading a claims team or be ready to take the next step in your leadership career. If you're motivated by delivering great customer outcomes, using data to improve performance and helping colleagues succeed, this could be the role for you.

A bit about the job

You'll lead one of our Commercial Property Claims teams, helping us deliver outstanding service to customers and brokers when they need us most. You'll support and develop a team of claims handlers, creating an inclusive and high-performing environment where people can thrive. Using data and customer insights, you'll improve performance and identify smarter ways of working. You'll work closely with colleagues across Claims and Commercial Lines to share best practice and deliver great outcomes. This role plays an important part in helping us provide excellent customer experiences while supporting Aviva's commercial ambitions.

Skills and experience we're looking for:

• Experience leading and developing high-performing teams.
• Strong stakeholder management skills, including building effective broker and business relationships.
• Confidence using data and management information to improve performance and customer outcomes.
• Experience identifying and implementing process improvements.
• Excellent communication skills with the ability to coach, influence and engage others.

Nice to have:

• Commercial Property Claims experience.
• Experience managing technical escalations.
• Knowledge of broker-led distribution environments.

What you’ll get for this role:

• Starting salary is competitive (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email martin.toth@aviva.com.