At a Glance
- Tasks: Support events by setting up and maintaining AV equipment in a professional environment.
- Company: AVI-SPL, a leader in digital enablement solutions and collaboration technology.
- Benefits: Medical benefits, paid time off, and opportunities for training and development.
- Other info: Inclusive workplace with a focus on growth and innovation.
- Why this job: Join a dynamic team and enhance your skills while delivering world-class customer service.
- Qualifications: Experience with AV systems and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Onsite Support Technician is responsible for the everyday support for events hosted at the executive briefing center. Technicians ensure event spaces are set up, maintained, and shut down based on the operating schedule. They maintain a professional environment for clients and staff during events and off hours. The Technicians will work closely with stakeholders and the operations manager to ensure proper coverage and scheduling of events and programs. The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world‑class Customer Service experience.
AVI‑SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
DAY-TO-DAY RESPONSIBILITIES
- Setup/breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance tasks to help maintain customer spaces
- Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
- Responsible for job site documentation as needed
- Perform support tasks in a timely and quality conscious manner
- Work with internal/external teams in a professional manner that reflects the values of AVI‑SPL
- Adhere to and understand local safety standards for all site duties
- Setup and troubleshoot various audio/video systems.
MUST-HAVES
- Effectively communicate with employees, customers and colleagues.
- Ability to use hand and power tools in a safe and efficient manner.
- Ability to work and think independently and ensuring to meet deadlines.
- Computer knowledge and experience with Mac, Windows, and Linux command lines.
- Knowledge of basic signal flow for audio, video and control.
- Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, Bluejeans, Cisco Telepresence, etc.) both hardware and software.
- Minimum of 1-2 years of audiovisual support, broadcast or event experience preferred.
- Formal education in Electronics, Media Technology or related field preferred.
- Minimum of a High School Diploma or equivalent preferred.
WHY YOU’LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
Onsite Support Technician employer: Avispl
AVI-SPL is an exceptional employer that fosters a dynamic and inclusive work culture, providing Onsite Support Technicians with comprehensive medical benefits, paid time off, and ample opportunities for training and professional development. Working at our executive briefing center not only allows you to engage with cutting-edge audiovisual technology but also to collaborate closely with a diverse team dedicated to delivering world-class customer service, ensuring that every event runs smoothly and successfully.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Support Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avispl. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avispl before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onsite Support Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avispl:Your cover letter is your chance to shine! Tell us why you want to work at Avispl specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avispl!
How to prepare for a job interview at Avispl
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
