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- Tasks: Provide top-notch client support and manage requests efficiently.
- Company: Join Avison Young, a leader in creating inclusive workplaces.
- Benefits: Competitive pay, supportive team environment, and career growth opportunities.
- Other info: Dynamic role with a focus on teamwork and client satisfaction.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and prior help desk experience required.
The predicted salary is between 25000 - 32000 £ per year.
Avison Young is seeking an experienced Help Desk Support professional in Stoke-on-Trent. You will be responsible for answering calls, processing requests, and managing client accounts while ensuring high-quality service.
Strong communication skills, proficiency in Microsoft Office, and a prior help desk background are essential. The role involves proactive management of requests and coordination with teams, making it a critical position in ensuring client satisfaction.
Join us to contribute to an equal opportunity workplace committed to inclusivity.
Service Desk Pro: Client Support & Ops Coordinator in Stoke-on-Trent employer: Avison Young
Contact Detail:
Avison Young Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Pro: Client Support & Ops Coordinator in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and be ready to showcase your help desk experience. Think of examples where you've gone above and beyond for clients, as this will really impress potential employers.
✨Tip Number 3
Stay organised! Keep track of the jobs you apply for and follow up with a friendly email if you haven't heard back after a week or two. This shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Don't forget to check our website regularly! We often post new opportunities that might be perfect for you. Applying directly through us can give you an edge, so keep an eye out for those listings!
We think you need these skills to ace Service Desk Pro: Client Support & Ops Coordinator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in help desk support. We want to see how your skills match the job description, so don’t be shy about showcasing your communication skills and Microsoft Office proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Client Support & Ops Coordinator role. Share specific examples of how you've managed client accounts and ensured high-quality service in the past.
Showcase Your Proactive Approach: In your application, emphasise your proactive management style. We love candidates who take initiative, so mention any experiences where you’ve gone above and beyond to resolve client requests or improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Avison Young
✨Know Your Stuff
Make sure you brush up on your help desk experience and be ready to discuss specific scenarios where you've provided excellent client support. Think about times when you resolved issues quickly or went the extra mile for a client.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions about how you handle difficult clients or manage multiple requests at once.
✨Get Familiar with Microsoft Office
As proficiency in Microsoft Office is essential, make sure you're comfortable discussing how you've used these tools in previous roles. Maybe even bring examples of reports or documents you've created that showcase your skills.
✨Emphasise Team Coordination
This role involves working closely with teams, so think about how you've collaborated in the past. Be ready to share examples of how you’ve effectively coordinated with others to ensure client satisfaction and smooth operations.