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- Tasks: Answer calls and emails, process requests, and liaise with engineers and contractors.
- Company: Join Avison Young, a forward-thinking company committed to inclusivity.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Be part of a dynamic team improving service delivery and client satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Embrace a culture of continuous improvement and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Answer all incoming calls and emails promptly, confidently and professionally in accordance with call handling and quality targets.
- Accurately process reactive, planned and statutory compliance tasks.
- Action reactive requests from our client base and log all requests on our in-house computer system.
- Liaise with site-based engineers and field-based facility managers to action requests as necessary.
- Liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
- Be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
- Chase job closures for client sites and close down reactive requests that have been completed by our internal resources and sub-contractors.
- Ensure that timeframes are adhered to in relation to service level agreements.
- Review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.
- Be responsible for own suite of clients and ensure that all operational and financial procedures are adhered to.
- Carry out administrative tasks involved in setting up new supplier/contractor accounts.
- Promote good relationships with contractor/supplier contacts and site personnel and project a professional image of Avison Young at all times.
- Provide administrative support to the Field Based team of Mobile Facility Managers.
- Manage own workload whilst meeting deadlines.
- General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information.
- Commitment to continuous service improvement to improve end-to-end processes and service levels.
Technical Skills
- Proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential.
- Previous experience of using a CAFM system is desirable.
Core Skills
- Exceptional verbal and written communication skills.
- Be organised and able to multi-task.
- Accuracy, flexibility and ability to problem solve will be necessary in this role.
- Focused on delivering high-quality service with a keen eye for detail.
- Customer focused with the ability to demonstrate empathy.
- Self-motivated, thrive under pressure with strong computer literacy.
- Effective team member with a supportive and collaborative approach.
Experience
- A minimum of one year experience working in a help desk environment is desirable.
- Working experience in a customer-focused setting is essential.
- Strong telephone communication skills.
Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers. As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com.
Service Desk Advisor ( Fixed Term Contract) in Stoke-on-Trent employer: Avison Young
Contact Detail:
Avison Young Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Advisor ( Fixed Term Contract) in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Avison Young and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with clients and colleagues, make sure you can confidently articulate your thoughts. Try mock interviews with friends or use online resources to sharpen your verbal skills.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will demonstrate your ability to handle the workload and meet deadlines effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you on their radar.
We think you need these skills to ace Service Desk Advisor ( Fixed Term Contract) in Stoke-on-Trent
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and match your background with the responsibilities and core skills we’ve outlined. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors. A neat application reflects your attention to detail.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Avison Young
✨Know Your Stuff
Familiarise yourself with the responsibilities of a Service Desk Advisor. Understand how to handle calls and emails professionally, and be ready to discuss your experience in managing reactive requests and liaising with engineers and contractors.
✨Showcase Your Communication Skills
Since exceptional verbal and written communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-focused settings.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your workload and meet deadlines. Share specific strategies you use to stay organised, especially when juggling multiple tasks or requests, as this will show your ability to thrive under pressure.
✨Emphasise Continuous Improvement
Talk about your commitment to improving processes and service levels. Think of examples where you've identified areas for improvement in past roles and how you took action to enhance service delivery.
