At a Glance
- Tasks: Handle calls, process requests, and support facility managers in a dynamic environment.
- Company: Join Avison Young, a leading firm with a focus on collaboration and service excellence.
- Benefits: Enjoy a 4 on/4 off schedule, competitive pay, and opportunities for growth.
- Other info: Great chance to build relationships and enhance your career in a supportive team.
- Why this job: Be the go-to person for support and make a real difference in client satisfaction.
- Qualifications: Customer service experience and Microsoft Office proficiency are essential.
The predicted salary is between 25000 - 30000 € per year.
Avison Young is seeking a help desk professional in Stoke-on-Trent. In this role, you will handle incoming calls, process client requests, and provide support to field-based facility managers.
A minimum of one year in a help desk environment is preferred, as well as experience in customer service. Proficiency in Microsoft Office is essential, and familiarity with CAFM systems is desirable.
This role promotes good relationships with contractors and ensures adherence to service level agreements.
Help Desk & Facilities Coordinator (4 on/4 off) in Stoke-on-Trent employer: Avison Young
At Avison Young, we pride ourselves on fostering a collaborative and supportive work environment in Stoke-on-Trent, where our employees are encouraged to grow and develop their skills. With a strong emphasis on employee well-being, we offer competitive benefits and a culture that values teamwork and innovation, making it an ideal place for those seeking a meaningful career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk & Facilities Coordinator (4 on/4 off) in Stoke-on-Trent
✨Tip Number 1
Make sure you know the ins and outs of the help desk role. Brush up on your customer service skills and be ready to showcase how you've handled client requests in the past. We want to see that you can keep things running smoothly!
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and liaising with facility managers, being clear and concise is key. We recommend doing some mock calls with friends or family to get comfortable.
✨Tip Number 3
Familiarise yourself with Microsoft Office and any CAFM systems you can get your hands on. If you can demonstrate your tech-savviness during the interview, it’ll definitely give you an edge. We love seeing candidates who are proactive about their skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in our team!
We think you need these skills to ace Help Desk & Facilities Coordinator (4 on/4 off) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in help desk environments and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your proficiency in Microsoft Office and any familiarity with CAFM systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Help Desk & Facilities Coordinator role. Share specific examples of how you've handled client requests or built relationships with contractors in the past.
Showcase Your Communication Skills:Since this role involves handling incoming calls and processing requests, we want to see your communication skills in action. Use clear and concise language in your application, and make sure to highlight any relevant experience that demonstrates your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Avison Young
✨Know Your Stuff
Make sure you brush up on your knowledge of help desk operations and customer service principles. Familiarise yourself with common issues that might arise in a help desk environment, as well as the tools you'll be using, like Microsoft Office and any CAFM systems.
✨Showcase Your Communication Skills
Since this role involves handling incoming calls and processing client requests, practice articulating your thoughts clearly. Think about examples from your past experience where you successfully resolved customer issues or built strong relationships with clients.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific scenarios where you've had to troubleshoot problems or manage multiple requests at once. Highlight your ability to prioritise tasks and maintain service level agreements, as this will show you're ready for the fast-paced nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
