Roaming Facilities Manager - Midlands

Overview

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Responsibilities

General Duties

• Ensure all services necessary for the full and effective operation of the building in accordance with the provisions of the leases and as directed by the Management Surveyor.
• Prepare, monitor and reconcile the annual service charge budget in accordance with the RICS Code of Practice.
• Engage regularly with all occupiers keeping them informed of all works and services within the buildings.
• Deliver an excellent customer service to occupiers and clients.
• Regularly inspect the buildings including all common parts areas.
• Proactively manage tenant fault reporting and day to day issues.
• Manage the performance of the Avison Young Service Desk.
• Raise and supervise insurance claims in conjunction with the Management Surveyor.
• Assist with the completion of Way leave Agreements and Licence to Alter.
• Assist the Management Surveyor in the provision of formal written reports and attend client meetings as required.
• Monitor energy and water consumption, and champion the sustainable operation of the property.
• Work closely with the Waste Contractor and all Occupiers to drive up recycling rates.
• Establish close co-operation and liaison with all local authority departments.
• Manage the Key Handling process.
• Ensure at all times, adherence to policies, procedures and QA.
• Participate fully as a member of the wider AY FM team.

Contract Management

• Attend regular supplier review meetings and take ownership of the performance of the contracts.
• Monitor performance, attendance, cost and value through the SLAs and KPIs.
• Assist the RFM with benchmarking value and the suitability of all contracts.

Compliance Health & Safety

• Ensure that all safety records, statutory inspections, reports and documentation are retained and up to date at the properties.
• Report any unsafe acts/defects to the RFM immediately.
• Check and witness on a rotational basis the weekly fire alarm test, emergency light test, sprinkler valve test and fire evacuation drills.
• Ensure the instruction or management of the following: Health and Safety Risk Assessment, Asbestos Register, Fire Risk Assessment, Water Risk Assessment, and other necessary records.

Environmental

• Review Landlord’s electricity and gas consumption levels.
• Undertake a regular audit of the properties.

Budget Control

• Ensure instructions are issued to external advisers for the provision of forward maintenance plans.
• Approve expenditure on building services expenditure and monitor service charge expenditure.
• Assist in the preparation of the annual service charge budget.

Qualifications

Key Skill Requirements

• A strong record in managing complex service charge.
• Good communication and leadership.
• Knowledge of contract procurement, tender processes, and project briefs.
• Strong IT skills.
• Experience in Property and Facilities Management.
• Strong organisational and administration skills.
• Strong interpersonal skills.
• Interest in the technical aspects of the role.

Knowledge / Qualification Requirements

• Membership of NeBOSH General Certificate or IOSH.

Equal Opportunities

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.

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