At a Glance
- Tasks: Handle calls, process requests, and support facility managers in a dynamic environment.
- Company: Join Avison Young, a leading firm with a focus on collaboration and service excellence.
- Benefits: Enjoy a 4 on/4 off schedule, competitive pay, and opportunities for growth.
- Other info: Great chance to build relationships and enhance your career in a supportive team.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Customer service experience and Microsoft Office proficiency are essential.
The predicted salary is between 25000 - 30000 € per year.
Avison Young is seeking a help desk professional in Stoke-on-Trent. In this role, you will handle incoming calls, process client requests, and provide support to field-based facility managers.
A minimum of one year in a help desk environment is preferred, as well as experience in customer service. Proficiency in Microsoft Office is essential, and familiarity with CAFM systems is desirable.
This role promotes good relationships with contractors and ensures adherence to service level agreements.
Help Desk & Facilities Coordinator (4 on/4 off) employer: Avison Young
At Avison Young, we pride ourselves on fostering a collaborative and supportive work environment in Stoke-on-Trent, where our employees are encouraged to grow and develop their skills. As a Help Desk & Facilities Coordinator, you will benefit from a dynamic team culture, competitive remuneration, and opportunities for professional advancement, all while contributing to meaningful client relationships and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk & Facilities Coordinator (4 on/4 off)
✨Tip Number 1
Get to know the company! Research Avison Young and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling calls and client requests, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Help Desk & Facilities Coordinator (4 on/4 off)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in help desk environments and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your proficiency in Microsoft Office and any familiarity with CAFM systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Help Desk & Facilities Coordinator role. Share specific examples of how you've handled client requests or built relationships with contractors in the past.
Showcase Your Communication Skills:Since this role involves handling incoming calls and processing requests, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but don’t forget to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Avison Young
✨Know Your Stuff
Make sure you brush up on your knowledge of help desk operations and customer service principles. Familiarise yourself with common issues that might arise in a help desk environment, and be ready to discuss how you've handled similar situations in the past.
✨Show Off Your Tech Skills
Since proficiency in Microsoft Office is essential, be prepared to demonstrate your skills. You might be asked about how you use Excel for tracking requests or Word for documentation. If you have experience with CAFM systems, mention it and be ready to explain how you've used them effectively.
✨Communication is Key
This role involves handling incoming calls and processing client requests, so practice your communication skills. Think about how you can convey information clearly and concisely. Role-play with a friend or family member to get comfortable with answering questions and providing support.
✨Build Rapport
Since the job promotes good relationships with contractors, think about how you can demonstrate your ability to build rapport. Prepare examples of how you've successfully worked with others in the past, and be ready to discuss how you would approach building relationships in this new role.
