Compliance Adminstrator

Our small Canadian-born business was founded in 1978 and has become a global organization with 120 locations in 20 countries. We are a commercial real estate advisory firm dedicated to creating vibrant buildings, cities, and places that deliver long‑lasting social value and economic impact.

Responsibilities

• Maintain the compliance monitoring system and ensure all asset certifications are accurate and up to date.
• Monitor CAFM system access for clients and facilities managers, ensuring timely and correct data entry of certification and compliance documentation.
• Identify and assign priority to defects or remedial tasks arising from inspections, tests and assessments, and record them in the compliance management system.
• Support Customer Service Centre Advisors with call handling when required.
• Monitor the organisation’s compliance with regulations and internal policies to keep them aligned with relevant legislation.
• Input certification and documentation into local drives, CAFM and upload to the relevant tasks with high attention to detail and data accuracy.
• Upload and validate documentation to the correct PPM.
• Liaise with suppliers, chase replacements for unsuitable documentation and request supporting documentation for identified remedial actions.
• Create remedial actions as tasks linked to the main compliance PPM, assigning priority and due dates for suppliers and FM staff to follow up.
• Clear items from the compliance mailbox into correct folders timely to meet client SLAs.
• Perform regular audits and systematic reviews of previous documentation, correcting details where required.
• Carry out gap analysis on system data to improve client compliance and reporting accuracy.
• Rotate duties based on the weekly rota set out by the Compliance Manager.
• Liaise with Regional Property Managers to resolve queries and meet client requests regarding PPMs.
• Liaise with Supply Chain to ensure adherence to SLAs and general compliance standards as outlined by the client.

Qualifications

• Ability to load data accurately and efficiently, interpret received information, and classify it according to predefined guidelines.
• High degree of accuracy and attention to detail.
• Strong analytical skills with the ability to present findings in graphical, tabular and report formats.
• Organised and able to meet tight deadlines.
• Effective prioritisation of work.
• Excellent communication skills at all levels, both within and outside the organisation.
• Familiar with Microsoft Office (Word, Excel, PowerPoint), CAFM and reporting software.
• Computer literate.
• Working knowledge of FM compliance and HSE legislation is desirable.

Benefits

• Opportunity to own a share of the business, with voting rights and a real say in the company’s future direction and operations.

EEO Statement

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. We are a Disability Confident Employer and are committed to removing any obstacles to inclusion. We are committed to inclusion in our hiring processes and we want to give everyone a chance to show what they can bring to our organisation.