Mobile FM in Birmingham

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Why Work for Us: We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

Responsibilities

• Ensure all services suitable and necessary for the full and effective operation of the properties are in accordance with the provisions of the leases and as agreed with the Management Surveyor.
• Prepare, monitor and reconcile in conjunction with the management surveyor service charge budgets in accordance with the RICS Code of Practice.
• Engage regularly with occupiers keeping them informed of all works and services within the buildings. Keep updated tenant contacts, key holders and fire safety responsible person lists.
• Deliver an excellent customer service to occupiers and clients.
• Using current REFIM software to record and complete actions, regularly inspect buildings including all common parts as per agreed areas of responsibility.
• Proactively manage fault reporting and Servicedesk interactions daily.
• Review contractor SLA & KPI results monthly and provide feedback to the Regional FM lead.
• Raise and supervise insurance claims in conjunction with the Management Surveyor.
• Assist site specific reporting as required by Management Surveyors.
• Attend client meetings as required.
• Monitor energy and water consumption and champion the sustainable operation of the properties.
• Establish close co-operation and liaison with all local authority departments, local organisations, businesses and associations as are necessary in connection with the successful operation of the building.
• Participate fully as a member of the wider Avison Young FM team, sharing knowledge and experience and providing information to colleagues and the team.
• Attend regular supplier review meetings and take ownership of the performance of the contracts. Inspect site records, method statements and contracts on a regular basis. Monitor performance, attendance, cost and value through the SLAs and KPIs. Assist with benchmarking value and the suitability of the contract on a regular basis.
• Ensure that all safety records, statutory inspections, reports and documentation pertaining to appointed areas of responsibility are available and fully maintained at the properties.
• Report any unsafe acts/defects to the Facilities Management immediately.
• Check and witness on a rotational basis the weekly fire alarm test, emergency light test, sprinkler valve test and fire evacuation drills.
• Review electricity and gas consumption levels, in conjunction with the energy consultant and Avison Young Environmental Policy.
• Undertake a regular audit of the properties. Develop plans for the enhancement of the building, security measures and energy saving initiatives in line with Avison Young Environmental Policy.
• In agreement with senior management teams (SMT) and clients, ensure instructions are issued to external advisers for the provision of ten-year plans for service charge expenditure on both plant and structure.
• Determine priorities for repair, enhancement, and modification of the building services facilities and equipment, as agreed with SMT.
• Approve and monitor service charge expenditure, within authority levels, for all applicable properties.
• Assist in preparing service charge budgets which are to be considered and reviewed by the FM or Senior FM.
• Provide assistance / cover for other client buildings when necessary.
• Undertake such other related duties as directed from time to time.

Qualifications

• Good communication and leadership skills.
• Strong IT skills.
• Be able to demonstrate a strong background in Property and Facilities Management within a mixed-use property portfolio.
• Strong organisational and administration skills.
• Strong interpersonal skills.
• Delivery of an exceptional service experience and managing service partners to do the same.
• Have an interest in the technical aspects of the role, a technical background is not required but an interest and experience in technical projects is desirable.
• Have experience of managing utilities/energy.

Equal Opportunities

At Avison Young, we’ve always put people at the heart of what we do. In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry. Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that empowers all our employees to thrive, reflects all backgrounds and talents, allows individuals to be successful and feel a sense of belonging, and fosters a workplace that is supported, inclusive and has a strong sense of community between colleagues. Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers. As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, please contact us at careers.uk@avisonyoung.com and we will do everything we can to help. We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.