At a Glance
- Tasks: Answer calls and process client requests while collaborating with engineers and managers.
- Company: Join Avison Young, a dynamic company in Stoke-on-Trent.
- Benefits: Enjoy a supportive team environment and opportunities for growth.
- Other info: Proficiency in Microsoft Office is essential; customer-focused experience is a bonus.
- Why this job: Make a difference by providing excellent customer service in a collaborative setting.
- Qualifications: Must have one year of help desk experience and strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
Avison Young │ UK in Stoke-on-Trent is seeking a dedicated help desk professional. The role involves answering calls, processing requests from clients, and liaising with engineers and managers.
Candidates should have:
- Excellent communication skills
- Organisational skills
- At least one year of experience in a help desk environment
- Proficiency in Microsoft Office
- Experience in a customer-focused setting (a plus)
Join us to contribute positively to a collaborative team environment.
Service Desk Advisor — 4 on/4 off Shift in Stoke-on-Trent employer: Avison Young │ UK
At Avison Young, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to thrive. Located in Stoke-on-Trent, our Service Desk Advisors enjoy a flexible 4 on/4 off shift pattern, competitive benefits, and ample opportunities for professional growth within a dynamic team. Join us to make a meaningful impact while developing your career in a vibrant and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Advisor — 4 on/4 off Shift in Stoke-on-Trent
✨Tip Number 1
Make sure you research Avison Young and understand their values and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves answering calls and liaising with clients, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company and the role. They might even give you tips on how to stand out!
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Service Desk Advisor — 4 on/4 off Shift in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a help desk environment. We want to see how your skills match the role, so don’t be shy about showcasing your communication skills and any relevant customer service experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Advisor role. We love seeing enthusiasm, so let us know what excites you about joining our team at Avison Young.
Showcase Your Microsoft Office Skills:Since proficiency in Microsoft Office is essential, make sure to mention any specific tools you’re comfortable with. Whether it’s Excel, Word, or Outlook, we want to know how you’ve used these tools in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our collaborative team!
How to prepare for a job interview at Avison Young │ UK
✨Know Your Stuff
Make sure you brush up on your knowledge of help desk operations and customer service principles. Familiarise yourself with common issues that clients might face and how to resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with clients or team members in the past. This will demonstrate your ability to connect with others.
✨Get Organised
Being organised is key in a help desk role. Before the interview, think about how you manage your time and tasks. You could even bring a planner or a digital tool you use to stay organised. This will highlight your ability to handle multiple requests efficiently.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is essential, make sure you're comfortable using its various applications. You might want to mention specific tasks you've accomplished using Word, Excel, or Outlook in previous roles. This will show that you're not just familiar but also skilled in using these tools.
