At a Glance
- Tasks: Handle calls and emails, manage client requests, and support field teams.
- Company: Join Avison Young, a leader in commercial real estate with a focus on inclusivity.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Embrace a culture of diversity and continuous improvement.
- Why this job: Be part of a dynamic team making a real difference in client service.
- Qualifications: Strong communication skills and customer-focused mindset required.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Answer all incoming calls and emails promptly, confidently and professionally in accordance to call handling and quality targets.
- Accurately process reactive, planned and statutory compliance tasks.
- Action reactive requests from our client base and log all requests on our in‑house computer system.
- Liaise with site‑based engineers and field‑based facility managers to action requests as necessary.
- Liaise with subcontractors to attend site to repair faults and raise purchase orders as required.
- Ensure that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
- Chase job closures for client sites and close down reactive requests that have been completed by internal resources and subcontractors.
- Adhere to service‑level agreement timeframes.
- Review all data on the in‑house computer system and update it as necessary.
- Manage your own suite of clients and ensure all operational and financial procedures are adhered to.
- Carry out administrative tasks involved in setting up new supplier/contractor accounts.
- Promote good relationships with contractor/supplier contacts and site personnel and project a professional image of Avison Young at all times.
- Provide administrative support to the field‑based team of Mobile Facility Managers.
- Manage own workload whilst meeting deadlines.
- Perform general filing duties (electronic or manual) maintaining a neat and tidy filing system.
- Commit to continuous service improvement to improve end‑to‑end processes and service levels.
Qualifications
- Proficient in Microsoft Office (Word, Excel, Power Point) – essential.
- Previous experience using a CAFM system – desirable.
- Exceptional verbal and written communication skills.
- Organised and able to multi‑task.
- High accuracy, flexibility and problem‑solving ability.
- Focus on delivering high‑quality service with keen eye for detail.
- Customer‑focused with empathy.
- Self‑motivated, thrives under pressure and strong computer literacy.
- Effective team member with supportive and collaborative approach.
- Minimum one year experience in a help‑desk environment – desirable.
- Working experience in a customer‑focused setting – essential.
- Strong telephone communication skills.
- Equal Opportunities
At Avison Young, we treat all employees and job applicants equitably, including advancing underrepresented communities in commercial real estate careers.
We are a Disability‑Confident Employer and commit to removing barriers to inclusion.
If you need adjustments or support in the recruitment process, contact us; we are committed to inclusive hiring practices.
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SERVICE DESK ADVISOR – TWILIGHTS SHIFT employer: Avison Young │ UK
At Avison Young, we pride ourselves on creating a vibrant and inclusive work culture that empowers our employees to excel in their roles as Resident Experience Ambassadors. Located in the heart of Birmingham's Beorma Quarter, our team enjoys a dynamic environment where innovation and community engagement are at the forefront, offering ample opportunities for personal and professional growth. With a strong commitment to exceptional service and employee well-being, we ensure that every team member feels valued and inspired to contribute to a thriving residential community.
