At a Glance
- Tasks: Manage client communications and resolve requests in a dynamic help desk environment.
- Company: Global real estate advisory firm with a collaborative culture.
- Benefits: Gain valuable experience in IT support and client care.
- Other info: Opportunity to work with Microsoft Office and enhance your IT knowledge.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Strong communication skills and at least one year in a customer-focused role.
The predicted salary is between 25000 - 32000 £ per year.
A global real estate advisory firm is seeking a Help Desk Administrator in Stoke-on-Trent. The role involves managing incoming communications, ensuring compliance with service procedures, and liaising with various teams to resolve client requests.
Applicants should have strong verbal and written communication skills, with at least one year in a customer-focused help desk environment. Knowledge of Microsoft Office is essential, and experience with a CAFM system is favored. This position offers a collaborative work culture.
Service Desk Advisor: IT Support & Client Care employer: Avison Young │ UK
As a global real estate advisory firm, we pride ourselves on fostering a collaborative work culture that values employee contributions and promotes professional growth. Located in Stoke-on-Trent, we offer competitive benefits, ongoing training opportunities, and a supportive environment where your skills in IT support and client care can truly shine. Join us to be part of a team that is dedicated to excellence and innovation in client service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Advisor: IT Support & Client Care
✨Tip Number 1
Make sure you know the ins and outs of the company you're applying to. Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client care, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your verbal skills.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company and the role. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive tips and resources available for applicants that can give you an edge in the process.
We think you need these skills to ace Service Desk Advisor: IT Support & Client Care
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-focused roles, especially in help desk environments. We want to see how your skills align with the requirements of the Service Desk Advisor position.
Show Off Your Communication Skills:Since strong verbal and written communication is key for this role, include examples in your application that demonstrate how you've effectively communicated with clients or team members in the past.
Highlight Relevant Experience:If you’ve worked with Microsoft Office or a CAFM system, make sure to mention it! We love seeing candidates who have the technical know-how that fits our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Avison Young │ UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft Office and any relevant CAFM systems. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Communication is Key
Since the role involves a lot of client interaction, practice your verbal and written communication skills. Prepare to give examples of how you've effectively communicated in previous roles, especially in a help desk environment.
✨Understand the Company Culture
Research the global real estate advisory firm and understand their values and work culture. Be ready to explain how you can contribute to their collaborative environment and why you’re a good fit for their team.
✨Prepare for Scenario Questions
Think about common scenarios you might face as a Service Desk Advisor. Prepare answers that demonstrate your problem-solving skills and ability to handle client requests efficiently. This will show that you can think on your feet and provide excellent client care.
