Mobile Facilities Manager - NW London and Home Counties

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. We are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose.

Why Work for Us

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of offering every employee the opportunity to own a share of our business and to become a Principal. This role carries voting rights, so our people have a real say in the future direction and operation of our business.

Responsibilities

• To manage FM services (Hard and Soft) on a portfolio of properties for various clients (Retail, Leisure, Service and Office).
• To adopt full accountability for FM service delivery.
• To manage the Supply chain effectively to deliver against contracted SLA’s.
• To ensure 100% compliance in respect of Health and Safety and Statutory Legislation.
• To drive continuous improvement in service levels.
• To participate in all relevant operational initiatives.
• To own the PPM regimes across the portfolio allocated to you and delivered by the supply chain ensuring the CAFM system is kept up to date and accurate by the Avison Young Service Desk team.
• To undertake Health and Safety compliance and general building/site inspections and promote a safe and healthy working environment.
• Ensure all quoted works delivered are fit for purpose and provide value for money.
• Undertaking (selective) supplier quality audits at a frequency determined by the Regional FM.
• Act as a “Supplier Champion” taking ownership of specific portfolio wide supply chain contracts to ensure contract performance is achieved.
• Act as site contact for contractors as required.
• Work closely with the RFM and AFM to ensure contracts are renewed/tendered in a timely manner.
• Liaise with the Avison Young Service Desk in the management and execution of daily tasks associated with fault reporting, job progress updates, job completion etc.
• Liaise with the Avison Young Service Desk to provide updates and feedback on weekly maintenance reports for your client sites.
• Specify, cost and manage quoted works and small project works in line with CDM 15.
• Ensuring all RAMS are received, suitable and sufficient and all permits in place before any works commence.
• Identify and recommend any improved methods of working practices, which may enhance quality and reduce costs.
• Ensure compliance with Avison Young’s financial controls at all times, adhering to relevant expenditure authorisation levels.
• Promote good relationships with client contacts and site personnel and project a professional image of Avison Young.
• Work proactively to ensure that the requisite standards for all contracts procured in the management and delivery of FM services are delivered to an appropriate standard that meets client expectations.
• Monitor monthly repairs and maintenance works and budget expenditure for your client sites.
• Assist in the development of any maintenance strategy and best practice initiatives.
• Provide the interface between the client and internal and external service providers.
• To ensure availability on an ad-hoc basis to attend meetings at the discretion of the Regional FM.
• Carry out any other duties as requested.

Qualifications

• Full Driving Licence.
• Ability to work to tight deadlines.
• Problem solving abilities.
• Ability to deal with high volumes of work and prioritise accordingly.
• Excellent communication skills.
• Working knowledge of Word and Excel.
• Ability to work with minimal supervision.
• Good work ethic with an energetic approach.
• Ability to work as part of a team and contribute in a positive manner to the overall performance of the team.
• Flexibility and commitment to completing the task in hand.
• Enthusiasm for progression.
• Degree level education or equivalent.
• IOSH Qualification.

Equal Opportunities

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers. We are also a Disability Confident Employer and are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, please contact us at careers.uk@avisonyoung.com. We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. Some roles may be remote and some roles may be office-based, but you will need to confirm you have the right to work in the UK.