Workplace Experience Ambassador in London

Post Covid, the working world has changed with employee and visitor experience now at the heart of everything. Hybrid working is more in scope than ever; the concept of the traditional office has evolved to meet the demands created by this shift in ‘ways of working’. To ensure top talent is attracted and retained whilst enabling growth within a challenging market, our workplaces have become an ‘experience destination’ in themselves.

Increasing office utilisation is now firmly at the forefront of our business objectives, and our Workplace Experience roles are uniquely positioned to support desirable outcomes. Our ambition at Avison Young is simple – deliver a dynamic, market leading client solution that captures modernised needs and drives enhanced engagement throughout the entire office community in new and exciting ways. We are building for the future, and you will play a huge part in creating brand advocacy not just for our own workforce, equally for all our visiting clients.

Our Ambassadors are the first and last impression that people will have with our clients' brand. Therefore, it is essential that a positive, memorable experience is delivered to all those walking through our doors. The opportunities available to us connect and engage with our customers in new and exciting ways outside the traditional receptionist duties make our roles more attractive to those with a passion for service running through them.

Avison Young are seeking to create thriving spaces that are flexible to accommodate all needs; informal meetings, social meetings, networking, and relaxation spaces. We want our Ambassadors to be the wow differentiator within them.

You will be responsible for ensuring every user of UiPath’s offices is provided with an exceptional experience. This could be provided within a variety of opportunities available to you with this role, ready to receive, triage and support incoming clients and UiPathers as well as actively engaging all those using the space.

You will own this space, demonstrating pride in its appearance. You will constantly seek and implement new ideas and initiatives to create a welcoming, community feel which provides encouragement to others to maximise use of the space. Where available, you will utilise technology to implement an efficient and effective check-in, support onward travel and provide an ongoing experience focused service solution, alongside your friendly, informative, and interactive delivery. We want you to push the boundaries of the possible as you seek to provide the best-in-class user experience, always finding the hidden opportunity to surprise and delight our customers.

Our values are inherent to the success of this role. They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations. Along with our Behaviour Playbook, they are our ways of working together, delivering with others and our all-round ethos.

Responsibilities

• Provide a user focused service experience that is built on the foundations of exceeding expectations.
• Always demonstrate the behaviours set out in the ‘Behaviours Playbook’.
• Continuously drive relationships and connectivity with all to better understand their views on changing needs and requirements of the service delivery, keeping aware of service trends and seeking solutions to introduce them into the everyday service.
• Be visible, both in person and virtually, promoting yourself as the first point of contact for any queries.
• Management of new starters and leavers, the return of equipment where required including reset/profile wipe, acting as the HR point of contact, managing the offboarding process and updating user access.
• Order new starter equipment, ensuring process is managed in full to completion including distribution, profile set up and keeping overall inventory up to date.
• Take ownership (where possible/appropriate) of new starter’s first day arrival journey, office & services inductions – inject the WOW into that first impression of the company.
• Manage access control card issue and return.
• Point of contact for IT issues, providing proactive support and set up, manage warranties and suppliers.
• Manage the relationship with the business communications contract (Vodafone) on behalf of UiPath, including equipment, PO issuing and activation/deactivation of connections.
• Oversee the effective delivery of the contract for indoor planting.
• Approve incoming monthly invoices as required.
• Operate as the H&S point of contact for the office in line with direction given from your FM, including understanding and organising any training requirements, conducting and updating remit risk assessments, accident recording, compliance certification updates and supporting overall annual review, manage the Bright Safe.