Assistant Mobile Facilities Manager

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

Responsibilities

• Support the Mobile FM team in ensuring the efficient operation of all properties in accordance with their corresponding lease conditions, as agreed with the Management Surveyor and FM Management.
• Assist FMs with the preparation, monitoring, and reconciliation of service charge budgets in accordance with the RICS Code of Practice.
• Engage regularly with occupiers and consistently update them of all works, service issues and changes.
• Maintain records of tenant contacts, key holders, Responsible Person, and ServiceDesk attribute lists.
• Regularly inspect buildings in-line with developing capability and support of the wider teams.
• Monitor and manage ServiceDesk interactions daily.
• Assist with monthly tracking of contractor SLA & KPI, reporting back to senior team members as needed.
• Prepare, as required, site specific reporting for presentation to and approval by FM/PM account leads.
• Champion the sustainable operation of all properties, and collate energy, water and sustainables data in collaboration with specialist AY teams.
• Cooperate and liaise with any local authority departments, local organisations, businesses, and associations when needed.
• Contribute fully as a member of the wider Avison Young FM team, sharing knowledge and experience and providing information to colleagues and the team.
• Cover holiday, sickness and emergency attendances across the team’s portfolio.
• Complete any assigned administration duties.
• Deliver an excellent customer service to occupiers and clients.

No job description can fully represent every issue which may arise, and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

Qualifications

• Strong interpersonal skills with good verbal and written communication standards at all levels.
• Strong IT, organisational, and administration skills.
• Management and delivery of exceptional service experiences, both directly and via service partners.
• Have an interest in the technical aspects of FM. A technical background is not required.
• H&S trained to IOSH Managing Safely – We will provide this if not already achieved.
• Experience of working as part of a team in a FM environment.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers. As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com and we will do everything we can to help. We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position. Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.