At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Avisford Park Hotel, set in beautiful 60 acres with fantastic amenities.
- Benefits: Competitive salary, discounts on food, and access to wellness programmes.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Make a real impact on guest satisfaction in a vibrant hotel environment.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Guest Service Manager - Front of House Manager will be responsible for the Front of House operation and team, managing group bookings and ensuring a warm welcome for all guests. They will lead the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem solving and adaptability are attributes required in the role. An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who can lead a team to strive for excellence.
The Guest Service Manager - Front of House Manager will be an experienced Front Office Guest Service Manager or Supervisor looking for the next step in their career. With the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.
The role will report to the Operations Manager and is ideal for someone with strong demonstrable experience in Hotel Guest Services - Front of House.
Job Overview: As Guest Service Manager – Front of House you will lead our front desk team and ensure the highest level of guest satisfaction. As a key representative of the hotel, you will oversee daily front office operations, manage guest relations, and support a seamless check-in and check-out experience.
Experience & Qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and reservation systems.
- Demonstrable ability to multitask and thrive in a fast-paced environment.
Benefits include £70 BB per night for Friends and Family rate, celebration of milestone employment anniversaries, 50% off Food & Beverage in our hotels, meals on duty provided, access to Hospitality Rewards offerings from retail and dining discounts, and Employee Assistance Programme with same day online GP appointments.
Guest Service Manager Front of House in Chichester employer: Avisford Park Hotel
Avisford Park Hotel is an exceptional employer located in the picturesque West Sussex, offering a vibrant work culture where teamwork and attention to detail are celebrated. With a commitment to employee growth, we provide comprehensive training for those eager to learn, alongside fantastic benefits such as discounted stays, meals on duty, and access to leisure facilities, ensuring our staff feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager Front of House in Chichester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Avisford Park Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Avisford Park Hotel
Don't be shy about reaching out to Avisford Park Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Manager Front of House in Chichester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Avisford Park Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Avisford Park Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
