At a Glance
- Tasks: Welcome guests, check them in, and provide exceptional service throughout their stay.
- Company: Avisford Park Hotel, set in beautiful grounds with a vibrant team atmosphere.
- Benefits: Enjoy discounted stays, meals on duty, and access to gym facilities.
- Other info: Join a dynamic team and celebrate milestones with fun events!
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Strong customer service skills; training provided for the right attitude.
The predicted salary is between 1300 - 1600 £ per month.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests' stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to ensure that they leave with a smile on their face. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a positive impact on our guests. The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstrable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Check guests in and out of the hotel, ensuring accuracy of information
- Assist guests with luggage, transportation, and other requests
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure a seamless guest experience
Skills:
- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
- Professional phone etiquette and customer service skills
- Familiarity with hotel operations and reservation systems is preferred
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.
Please note that this is not an exhaustive list of responsibilities or skills required for this position.
Benefits:
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
- Free use of gym and leisure facilities
Guest Service Assistant Part Time 32 Hours
Guest Service Assistant - West Sussex in Arundel employer: Avisford Park Hotel, Venue & Spa
At Avisford Park Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located in the picturesque West Sussex countryside, our hotel provides not only competitive benefits such as discounted stays and meals but also opportunities for personal development and recognition through our Shining Star programme. Join us to be part of a dynamic team dedicated to creating memorable experiences for our guests while enjoying access to our extensive leisure facilities.
Contact Details:
Avisford Park Hotel, Venue & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - West Sussex in Arundel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities offered at Avisford Park Hotel. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling a guest's complaint, being clear and approachable is key. Role-play with friends or family to boost your confidence before the big day.
✨Tip Number 3
Show off your adaptability! The role of Guest Service Assistant is all about being versatile. Think of examples from your past experiences where you’ve had to juggle multiple tasks or adapt to unexpected situations – this will impress during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at StudySmarter!
We think you need these skills to ace Guest Service Assistant - West Sussex in Arundel
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Avisford Park Hotel, Venue & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research Avisford Park Hotel. Familiarise yourself with its services, amenities, and local attractions. This knowledge will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of situations where you resolved complaints or went above and beyond for a guest. This will demonstrate your ability to handle the responsibilities of a Guest Service Assistant effectively.
✨Practice Adaptability Scenarios
Since the role requires being adaptable, think of scenarios where you had to juggle multiple tasks or switch roles quickly. Practising how you would handle these situations can help you convey your flexibility and problem-solving skills during the interview.
✨Bring a Positive Attitude
Your demeanour is crucial in hospitality. Approach the interview with a friendly and positive attitude. Smile, maintain eye contact, and show enthusiasm for the role. This will reflect the warm welcome you aim to provide to guests as a Guest Service Assistant.
