At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and maintain high service standards.
- Company: Avisford Park Hotel, set in 60 acres with a range of facilities for guests.
- Benefits: Competitive pay, discounts on food and beverages, and access to wellness programmes.
- Other info: Perfect opportunity for growth with training and support to become a manager.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Experience in front office roles and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Guest Service Team Leader will be responsible for supporting the Front Office operation and leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.
The Guest Service Team Leader will be an experienced Front Office operator with the drive and passion to develop; we will help you grow into a manager and develop skills and knowledge in Front Office and Housekeeping. The role will report to the Guest Service Manager and is ideal for someone who has strong demonstrable experience in Front Office. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.
As Guest Service Team Leader – Front Office, you will play a key role in delivering exceptional guest experiences while leading and supporting the front office team. You will oversee daily front desk operations, ensure smooth check-in and check-out processes, and handle guest inquiries efficiently. This role requires strong leadership, problem-solving skills, and a passion for hospitality to maintain high service standards and maximize guest satisfaction.
Experience & Qualifications:
- Proven experience in a front office or guest service role within the hospitality industry.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and reservation systems.
- Ability to multitask and thrive in a fast-paced environment.
Benefits include:
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
Guest Service Team Leader Front Office in Chichester employer: Avisford Park Hotel
Avisford Park Hotel is an exceptional employer, offering a vibrant work culture where team members are encouraged to grow and develop their skills in the hospitality industry. With a commitment to employee training and development, you will have the opportunity to advance your career while enjoying benefits such as discounted stays, meals on duty, and access to wellness programmes. Nestled in 60 acres of beautiful grounds, this role not only allows you to lead a dedicated team but also to create memorable experiences for guests in a stunning location.
