At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Avisford Park Hotel, set in beautiful 60 acres with fantastic amenities.
- Benefits: Competitive salary, discounts on food, and access to wellness programmes.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Make a real impact on guest satisfaction in a vibrant hotel environment.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Guest Service Manager - Front of House Manager will be responsible for the Front of House operation and team, managing group bookings and ensuring a warm welcome for all guests. They will lead the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem solving and adaptability are attributes required in the role. An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who can lead a team to strive for excellence.
The Guest Service Manager - Front of House Manager will be an experienced Front Office Guest Service Manager or Supervisor looking for the next step in their career. With the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.
The role will report to the Operations Manager and is ideal for someone with strong demonstrable experience in Hotel Guest Services - Front of House.
Job Overview: As Guest Service Manager – Front of House you will lead our front desk team and ensure the highest level of guest satisfaction. As a key representative of the hotel, you will oversee daily front office operations, manage guest relations, and support a seamless check-in and check-out experience.
Experience & Qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and reservation systems.
- Demonstrable ability to multitask and thrive in a fast-paced environment.
Benefits include £70 BB per night for Friends and Family rate, celebration of milestone employment anniversaries, 50% off Food & Beverage in our hotels, meals on duty provided, access to Hospitality Rewards offerings from retail and dining discounts, and Employee Assistance Programme with same day online GP appointments.
Guest Service Manager Front of House in Chichester employer: Avisford Park Hotel
Avisford Park Hotel is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their professional growth. With a focus on delivering memorable guest experiences, employees benefit from comprehensive training, competitive perks like discounted stays and meals, and a collaborative environment that encourages personal development. Located in a stunning 60-acre setting, this role as Guest Service Manager - Front of House provides the opportunity to make a real impact while enjoying the beauty of the surroundings.
