At a Glance
- Tasks: Deliver exceptional customer service and maintain a welcoming lounge environment.
- Company: Join a leading hospitality team at Heathrow, focused on premium experiences.
- Benefits: Enjoy competitive pay, holiday entitlement, and employee discounts.
- Other info: Opportunities for training, development, and career growth in a supportive environment.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 14 - 14 £ per hour.
We are seeking a professional and customer-focused Heathrow Lounge Host / Service Team Member to deliver a premium hospitality experience and ensure exceptional service standards are maintained at all times. The successful candidate will create a welcoming environment for customers while supporting daily lounge operations, food service, cleanliness, and health & safety standards.
Key Responsibilities
- Customer Service & Hospitality
- Deliver exceptional customer service and create a welcoming environment for all guests.
- Greet customers warmly and professionally upon arrival.
- Take customer orders accurately and efficiently.
- Serve food and beverages promptly while maintaining high attention to detail.
- Handle customer queries, complaints, and concerns professionally and courteously.
- Ensure customer satisfaction and maintain a positive customer experience at all times.
- Lounge Operations
- Set up tables, chairs, and lounge furniture appropriately.
- Maintain cleanliness and presentation standards throughout the lounge area.
- Clear tables regularly and carry out cleaning duties including sweeping, mopping, sanitising surfaces, and waste disposal.
- Monitor and replenish stock items including napkins, condiments, cutlery, and other supplies.
- Support inventory management and report stock shortages to management.
- Food Preparation & Hygiene
- Assist with basic food preparation and mise en place activities.
- Maintain food presentation and quality standards.
- Follow food safety and hygiene procedures, including temperature controls and storage procedures.
- Maintain clean and organised workstations with all necessary equipment readily available.
- Health & Safety
- Comply with health and safety regulations and company procedures.
- Follow COSHH guidelines and use appropriate protective equipment when handling cleaning chemicals.
- Adhere to hand hygiene and personal cleanliness procedures.
- Ensure the lounge environment remains safe and compliant at all times.
- Follow company dress code standards and maintain professional appearance.
- Teamwork & Communication
- Work collaboratively with colleagues to ensure smooth day-to-day operations.
- Communicate effectively with team members and management.
- Support a positive workplace culture through teamwork and cooperation.
Skills & Experience
- Essential
- Previous experience in a customer service or hospitality environment (hotel, restaurant, café, lounge or similar setting preferred).
- Excellent communication and interpersonal skills.
- Strong organisational and time-management skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic numerical skills for handling transactions and processing orders.
- Ability to work independently and as part of a team.
- Desirable
- GCSE education or equivalent.
- Knowledge of food safety procedures and hospitality standards.
Personal Attributes
- Friendly and approachable with a positive attitude.
- Strong work ethic and professionalism.
- Honest and trustworthy.
- Flexible and adaptable to change.
- Respectful and culturally aware.
- Calm under pressure and able to manage challenging situations tactfully.
- Eager to learn and develop professionally.
Benefits
- Company pension scheme
- Holiday entitlement
- Birthday leave
- Training and development opportunities
- Employee discounts and wellbeing support
- Long service recognition programme
- Employee wellbeing hub access
Catering Host (Permanent) in Hounslow employer: Aviserv
Join our dynamic team at Heathrow, where we prioritise exceptional customer service and a welcoming atmosphere for all guests. As a Catering Host, you'll enjoy a supportive work culture that values teamwork and professional growth, alongside benefits like a company pension scheme, holiday entitlement, and training opportunities to enhance your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Host (Permanent) in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aviserv. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aviserv
Don't be shy about reaching out to Aviserv directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Catering Host (Permanent) in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aviserv and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aviserv
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
