CUSTOMER SERVICE AGENTS in Heathrow

Job Description: Important Application Requirements: Applicants must have 5 years of checkable references, a valid passport or ID card, National Insurance proof, and proof of address (e.g., bank statement or utility bill). HMRC employment history letter of the last 5 years. If successful, a valid Disclosure (CRC) will be required. As a member of the Assistance Team, you will be responsible for delivering customer service excellence to passengers. As a Customer Assistant, you will play a vital role in supporting the airport operations and ensuring a positive experience for all passengers. The purpose of this role is to provide the highest level of customer service at all times and ensure a smooth and pleasant journey for passengers. Main Duties: * Be professional, polite, and courteous at all times. * Provide assistance with passengers. * Complete all necessary paperwork legibly and submit it promptly. * Carry out any additional reasonable duties as assigned by operational management. Essential Criteria: * Ability to assist passengers in accordance with guidelines. * Capacity to provide navigational support to passengers as required. Job Types: Full-time, Permanent, Zero hours contract Ability to commute/relocate: * Hounslow: reliably commute or plan to relocate before starting work (required) Language: * English (required) Work Location: In person