At a Glance
- Tasks: Assist customers with their rental needs in a fast-paced environment.
- Company: Join Avis Budget Group, a leading car rental provider worldwide.
- Benefits: Enjoy 33 days holiday, private healthcare, and employee discounts.
- Other info: Great opportunities for personal growth and development in the rental industry.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a friendly, positive attitude required.
The predicted salary is between 27342 - 27342 £ per year.
Job Title: Rental Administrator Hours: Full time, permanent, rotational shift pattern Monday – Sunday Salary: £27,342.00
Role
Overview: As a Hire Administrator, you are responsible for looking after our customers rental needs on a day to-day basis.
You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service.
You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with.
A Hire Administrator plays a key role in the delivery of both fleet and revenue goals.
As a Hire Administrator, it is vital that you follow and comply with all relevant legislations.
Responsibilities
- Receiving and dealing with both calls and emails from customers requiring assistance
- Dealing with customers who attend the store in a professional manner
- Arranging vehicle change overs and vehicle rotation for customers
- Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
- Dealing with the processing of new rentals, and off-hires
- Processing hire invoices for customers
- Managing and processing jobs for vehicles off the road
- Managing and processing breakdowns for customers
- Any other relevant tasks supporting the wider business
- Required skills & Experience
- Computer Literate
- Excellent communicator with customer service experience
- Friendly, positive ‘Can-Do’ attitude, with a ‘yes’ approach to our customers
- Full Driving License
- Looking to take an active role in the development and growth of our business
- Great rewards for great work
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing.
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Private health care
- Please ask for a full list of benefits if required
- London Surrey United Kingdom
A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology.
We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.
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Rental Administrator – Car Rental Industry employer: Avis Budget Rental Locations
Avis Budget Group is an excellent employer that prioritises customer satisfaction and employee growth, offering a dynamic work environment in the Nottingham area. With flexible annualised hours and the potential to earn monthly commissions, employees are encouraged to thrive as brand ambassadors while enjoying a supportive culture that values exceptional service and teamwork.
Contact Details:
Avis Budget Rental Locations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Administrator – Car Rental Industry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avis Budget Rental Locations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avis Budget Rental Locations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Administrator – Car Rental Industry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avis Budget Rental Locations:Your cover letter is your chance to shine! Tell us why you want to work at Avis Budget Rental Locations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avis Budget Rental Locations!
How to prepare for a job interview at Avis Budget Rental Locations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
