At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive sales at Heathrow Airport.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 11,000 locations worldwide.
- Benefits: Enjoy 33 days holiday, yearly bonuses, and employee discounts on car rentals.
- Other info: Full driving licence required; this is a full-time, mid-senior level position.
- Why this job: Be part of a supportive culture that values your growth and focuses on exceptional customer experiences.
- Qualifications: Looking for passionate leaders with a proven track record in customer service and team development.
The predicted salary is between 28000 - 42000 £ per year.
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Are you great at building an engaged and motivated team? Do you have a track record of increasing customer service and sales? Do you thrive in taking ownership for the profitability through collaboration? Then this is the position for you!
You will have the opportunity work as part of a leadership team, driving operational and revenue performance while ensuring costs are controlled. Leading by example you will inspire, develop and grow your team, managing and motivating staff to achieve the exceptional customer led service Avis prides itself on.
Key responsibilities of a Store Manager:
- Training, motivating and coaching employees to ensure sales, customer service and quality standards are always met
- Working as part of a leadership team to collaborate in driving excellence
- Managing and developing business relationships and proactively promoting our brands within the local community.
- Tracking performance levels within store
- Formulating and implementing strategies to optimise and control costs
- Communicating business and location performance setting targets and expectations in line with the Company’s business plan
- Leading improvement strategies within the store.
What we are looking for:
- People focused leaders who have a passion for developing teams to excellence
- People who understand that the customer must be at the centre of what we do and have a proven track record in this
- N unrelenting focus on delivery of KPIs
- Full driving licence, with at least 12 months driving experience.
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:
- 33 days holiday inclusive of bank holiday
- Yearly bonus business and personal lead
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
General Business, Sales, and Customer ServiceIndustries
Travel Arrangements
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#J-18808-LjbffrStore Manager - Heathrow Airport employer: Avis Budget Group
At Avis Budget Group, we pride ourselves on fostering a supportive and dynamic work environment where our employees are valued and encouraged to grow. As a Store Manager at Heathrow Airport, you will benefit from competitive rewards, including 33 days of holiday and a yearly bonus, while leading a passionate team dedicated to delivering exceptional customer service. With access to comprehensive employee support and discounts, you'll find that working with us not only enhances your career but also enriches your personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Heathrow Airport
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Avis Budget Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Avis Budget Group!
We think you need these skills to ace Store Manager - Heathrow Airport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Avis Budget Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Avis Budget Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Avis Budget Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Avis Budget Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
