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- Tasks: Ensure timely vehicle returns, conduct inspections, and assist customers with their rental experience.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, employee discounts, and 24/7 mental health support.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: High school diploma, customer service experience, and a valid driver's license required.
- Other info: Flexible shifts and opportunities for earning monthly commission.
The predicted salary is between 25500 - 31900 £ per year.
Salary: £25,500.00
Hours: Full time, permanent, rotational shift pattern Monday – Saturday
Rapid Return Agents are responsible for ensuring that rental vehicles are returned in a timely and orderly manner, and that they are inspected and prepared for the next rental. This position involves interacting with customers, processing rental agreements and payments, as well as conducting vehicle inspections.
Responsibilities:
- Greeting customers who are returning rental vehicles
- Inspecting vehicles for any damages or issues, documenting them using the appropriate tools, and assessing any necessary charges as needed
- Outline and clarify all final charges to customers and collect the rental agreement receipt signature from them
- Providing assistance with directions and travel information
- Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
- Maintaining accurate records and completing paperwork
- Resolving customer complaints and issues in a timely and professional manner
- Ensuring that the rental car lot is organized and well-maintained
- Ensuring that safety and security protocols are followed at all times
Requirements:
- High school diploma or equivalent level of education
- Fluency in spoken and written English
- Prior customer service experience, particularly in the car rental, retail or hospitality sectors, with 1-2 years preferred
- Valid driver's license with a clean driving record
- Openness to working flexible schedules, including weekends
- Proven proficiency in communication and interpersonal skills
- A team-oriented approach
- Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
- A friendly, upbeat, and proactive attitude
Benefits:
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly, and months-long reservations.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply now!
Rental Returns Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Returns Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avis Budget Group. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and vehicle inspections. Role-play with a friend or family member to get comfortable with your answers. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your people skills! As a Rental Returns Agent, you'll be interacting with customers all day. Be ready to share examples of how you've handled customer complaints or provided excellent service in the past. This will highlight your interpersonal skills and team-oriented approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Rental Returns Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and vehicle inspections. We want to see how your skills match the Rental Returns Agent role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our team and how you can contribute to our success.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Avis Budget Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Rental Returns Agent. Familiarise yourself with vehicle inspection processes and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this job involves interacting with customers, be ready to share examples of how you've handled customer complaints or provided excellent service in the past. Think of specific situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Prepare for Practical Scenarios
You might be asked to role-play a situation where you have to inspect a vehicle or explain charges to a customer. Practise these scenarios beforehand so you can respond naturally and effectively during the interview. It’s all about showing you can handle the job's practical aspects.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
