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- Tasks: Create unbeatable customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, discounts, and 24/7 mental health support.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Customer service experience and a valid driving licence required.
- Other info: Flexible night shifts with opportunities for monthly commission.
The predicted salary is between 22000 - 29000 £ per year.
Overview
Job Title: Rental Operations Agent
Salary: £26,265 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, night shift pattern Monday – Sunday from 10 pm until 6:30 am
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Responsibilities
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, \’can-do\’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months\’ experience
About the Company
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world\’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now! #driventobethebest London Surrey United Kingdom
Benefits
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
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Rental Operations Agent- Night employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent- Night
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avis Budget Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their mission of delivering unbeatable service.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating great experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to showcase your friendly, positive attitude.
✨Tip Number 3
Be flexible and adaptable! The job description mentions that no two days will be the same, so highlight your ability to handle various tasks. Share instances where you've successfully juggled multiple responsibilities or adapted to changes quickly.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and gives us a chance to connect with you more personally. Plus, it’s super easy to do!
We think you need these skills to ace Rental Operations Agent- Night
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've created amazing experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself: We love a friendly, positive attitude! Let your personality shine through in your application. Don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention how your skills align with the responsibilities of the Rental Operations Agent role – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research Avis Budget Group. Understand their brands, values, and what sets them apart in the vehicle rental industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle different situations with a friendly, positive attitude, as this aligns perfectly with the company's ethos.
✨Demonstrate Flexibility and Team Spirit
This role requires a flexible approach and the ability to work as part of a team. Be ready to discuss how you've adapted to changing circumstances in previous jobs and how you collaborate with others. Emphasising your 'can-do' attitude will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
