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For Companies At a Glance
- Tasks: Own the rental experience from vehicle prep to customer interactions and returns.
- Company: Join Avis Budget Group, a global leader in mobility solutions.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Why this job: Create unforgettable customer experiences while earning commission on top of your salary.
- Qualifications: Customer service experience and a full valid driving licence required.
- Other info: Flexible hours with diverse tasks – no two nights are the same!
The predicted salary is between 26265 - 29265 £ per year.
Overview
Rental Operations Agent – Night at Avis Budget Group. Full-time, permanent night shift pattern Monday–Sunday from 10:00 pm until 6:30 am. Salary: £26,265 plus commission. Other: Free parking & Uniform.
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? If so, this is the role you’re looking for!
Key Responsibilities
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
What We Are Looking For
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Flexible, annualised hours with a variety of tasks – no two days will be the same
- A full valid driving licence with 12 months’ experience
Great Rewards For Great Work
Great customer experiences begin with team members who feel valued and respected. We are committed to looking after our people as much as our customers.
We Offer
- 33 days holiday inclusive of bank holidays
- Discount account with perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
- Opportunity to earn monthly commission
About Avis Budget Group
A leading global provider of mobility solutions, operating Avis, Budget and Zipcar. We offer a range of options from car and truck rental to on-demand car sharing, with a global network and extensive experience.
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Rental Operations Agent- Night employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent- Night
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avis Budget Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create those unbeatable experiences they’re after.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past work where you’ve gone above and beyond for customers. This will demonstrate your friendly, positive attitude and your ability to be a brand ambassador.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Rental Operations Agent- Night
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created amazing experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself: Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us your ‘can-do’ attitude and what makes you unique!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention how your skills align with the responsibilities of the Rental Operations Agent role – it’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research Avis Budget Group. Understand their values, services, and what sets them apart in the rental industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about creating unbeatable customer experiences, prepare examples from your past work where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with a friendly, positive attitude.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or a vehicle return issue. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Dress the Part and Be Punctual
Even though it's a night shift, first impressions matter! Dress smartly and arrive a bit early to show your enthusiasm for the role. Being punctual demonstrates your reliability, which is crucial in a customer-facing position.
