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- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and a range of perks including fitness classes and online GP appointments.
- Why this job: Be part of a dynamic team that values your contributions and offers opportunities for growth.
- Qualifications: Customer service experience, excellent communication skills, and a valid driving licence required.
- Other info: Flexible working hours mean no two days are the same!
The predicted salary is between 21000 - 30000 £ per year.
Job Title: Rental Operations Agent
Salary: £26,265.00 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What we are looking for:
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
#Driventobethebest
London West Sussex United Kingdom #J-18808-Ljbffr
Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry. Understanding the key players, trends, and customer expectations can give you an edge in interviews. Research Avis Budget Group and their services to show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since this role is all about creating unbeatable experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Showcase your communication skills. This role requires excellent verbal communication, so practice speaking clearly and confidently. You might even want to do mock interviews with friends or family to refine your delivery.
✨Tip Number 4
Demonstrate your flexibility and adaptability. The job involves a variety of tasks and a rotational shift pattern, so be prepared to discuss how you've successfully managed changing priorities in previous roles.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and communication skills. Use specific examples that demonstrate your ability to create great customer experiences, as this is key for the Rental Operations Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of their services and how your positive attitude and team-player mentality align with their values.
Highlight Flexibility and Adaptability: Since the role involves a rotational shift pattern and various tasks, emphasise your flexibility and willingness to adapt. Provide examples from past experiences where you successfully managed changing priorities.
Showcase Your Driving Experience: As a valid driving licence is required, make sure to mention your driving experience clearly in your application. This will reinforce your suitability for the role and show that you meet one of the essential criteria.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service, resolved issues, or went above and beyond for a customer.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you can convey information about products and services in a way that resonates with customers.
✨Emphasise Your Team Spirit
This position requires a collaborative approach. Think of instances where you've successfully worked as part of a team. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Prepare for a Fast-Paced Environment
The role involves handling various tasks in a dynamic setting. Be ready to discuss how you manage your time and priorities effectively, especially when faced with multiple responsibilities or tight deadlines.
