At a Glance
- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and a range of perks including fitness classes and online GP appointments.
- Why this job: Be part of a dynamic team that values your contributions and offers a fun, varied work environment.
- Qualifications: Customer service experience and a full valid driving licence required; a positive, flexible attitude is essential.
- Other info: Work in a fast-paced, rotational shift pattern with opportunities to earn commission.
The predicted salary is between 20400 - 30600 £ per year.
Job Title: Rental Operations Agent
Salary: £25,500.00 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What we are looking for:
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
#Driventobethebest
Liverpool Wirral United Kingdom #J-18808-Ljbffr
Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry and our specific services. Understanding the products we offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created positive experiences in previous roles. Be ready to discuss how you handle difficult situations and turn them into opportunities for customer satisfaction.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Think of instances where you've successfully managed multiple tasks or adapted quickly to changing circumstances, as this is crucial for the Rental Operations Agent role.
✨Tip Number 4
Demonstrate your enthusiasm for teamwork and collaboration. Prepare to discuss how you contribute to a positive team dynamic and support your colleagues, as this aligns with our company culture at StudySmarter.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Rental Operations Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating unbeatable experiences for customers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service, resolved issues, or went above and beyond to meet customer needs.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you can convey information about products and services in a way that resonates with customers.
✨Emphasise Your Team Player Attitude
This position requires collaboration with colleagues. Share instances where you've successfully worked as part of a team, highlighting your positive attitude and flexibility in adapting to different tasks.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values, especially their commitment to customer satisfaction and employee recognition. This will help you align your answers with what they are looking for in a candidate.