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- Tasks: Assist customers with rentals, process agreements, and resolve issues.
- Company: Join Avis Budget Group, a global leader in mobility solutions with 11,000 locations worldwide.
- Benefits: Enjoy 33 days holiday, employee discounts, and the chance to earn commission.
- Why this job: Be part of a dynamic team that values your contributions and promotes innovation.
- Qualifications: Fluent English, customer service experience, and a valid driver's license required.
- Other info: Flexible shifts available, including weekends, in a fast-paced environment.
The predicted salary is between 20400 - 30600 £ per year.
Job Title: Rental Operations Agent
Hours: Permanent, Rotational Shift Pattern Monday-Sunday
Salary: £25,500 plus commission
Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company\’s products and services. This position involves interacting with customers, processing rental agreements and payments, and providing information on rental rates and policies. A Rental Operation Agent may also be responsible for checking vehicles in and out, conducting inspections, and for resolving customer complaints and issues. This position typically requires excellent customer service skills, ability to sell and to work in a fast-paced environment.
Some specific responsibilities of a Rental Operations Agent will include:
- Greeting customers and listening to their needs to determine the best rental options
- Processing rental agreements and payments providing information on rental rates and policies and available vehicles
- Upselling additional products and services, such as coverage and GPS navigation systems
- Outlining and clarifying final charges to customers and collecting rental agreement receipt signatures
- Providing assistance with directions and travel information
- Maintaining accurate records and completing paperwork
- Completing daily back-office tasks (handling emails, preparing station reports)
- Inspecting vehicles for any damages or issues at return and documenting them using the appropriate tools and assessing any necessary charges as needed
- Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
- Ensuring the rental car lot is organized and well-maintained
- Resolving customer complaints and issues in a timely and professional manner
- Ensuring that safety and security protocols are followed at all times
Requirements:
- Fluency in spoken and written English
- Prior sales or customer service experience, particularly in the car rental, retail or hospitality sectors preferred
- Valid driver\’s license with a clean driving record
- Openness to working flexible schedules, including weekends
- Proven proficiency in communication and interpersonal skills
- A team-oriented approach
- Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
- A friendly, upbeat, and proactive attitude.
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
- Pension
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Manchester Manchester United Kingdom #J-18808-Ljbffr
Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the car rental industry and the specific services offered by Avis Budget Group. Understanding their products, such as GPS navigation systems and insurance options, will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common rental scenarios with friends or family. This will prepare you for real-life interactions, allowing you to handle customer inquiries and complaints confidently and professionally.
✨Tip Number 3
Showcase your sales abilities by preparing examples of how you've successfully upsold products or services in previous roles. Being able to articulate your experience in a fast-paced environment will highlight your suitability for the Rental Operations Agent position.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends. Emphasising your willingness to adapt to a rotational shift pattern will demonstrate your commitment to the role and align with the company's operational needs.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the car rental, retail, or hospitality sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities of a Rental Operations Agent, such as handling customer complaints or upselling products.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your proficiency in both spoken and written English. This could include previous roles where you successfully interacted with customers or resolved issues.
Showcase Flexibility and Teamwork: Emphasise your openness to working flexible schedules and your ability to work well in a team. Mention any past experiences where you thrived in a fast-paced environment or collaborated effectively with colleagues.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to listen actively and respond effectively to customer needs.
✨Demonstrate Sales Acumen
This role involves upselling additional products and services. During the interview, discuss any previous sales experience you have, particularly in the car rental, retail, or hospitality sectors. Be ready to explain how you approach selling and what techniques have worked for you.
✨Familiarise Yourself with the Company
Research Avis Budget Group and understand their brands and services. Knowing about their mobility solutions and customer service philosophy will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to resolve issues quickly and effectively, especially in a fast-paced environment. Practising these scenarios can help you articulate your thought process during the interview.
