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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and a supportive Employee Assistance Programme.
- Why this job: Be part of a dynamic team that values your contributions and offers diverse daily tasks.
- Qualifications: Customer service experience and a valid driving licence are essential.
- Other info: Full-time role with flexible hours and opportunities for commission.
The predicted salary is between 21000 - 26000 £ per year.
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Join to apply for the Rental Operations Agent role at Avis Budget Group
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
Job Description
Job Title: Rental Operations Agent
Salary: £26,265 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities Of a Rental Operations Agent
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What We Are Looking For
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great Rewards For Great Work
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We Offer
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
London
Kent
United Kingdom
Seniority level
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Entry level
Employment type
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Employment type
Full-time
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Management and Manufacturing
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Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the Avis Budget Group brand and its services. Understanding their offerings will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through role-playing with friends or volunteering, showcasing your ability to handle various customer interactions will set you apart.
✨Tip Number 3
Network with current or former employees of Avis Budget Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since the role involves a rotational shift pattern, highlighting your willingness to work varied hours will show that you're a great fit for the team.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Rental Operations Agent. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create unbeatable experiences. Mention specific examples from your past roles that illustrate your communication skills and team-player attitude.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and friendly, positive attitude. Mention any experience you have in a fast-paced environment and your ability to work flexibly, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Understand the Company and Its Products
Familiarise yourself with Avis Budget Group's services and products. Being able to discuss how these offerings meet customer needs will demonstrate your enthusiasm and readiness for the role.
✨Emphasise Teamwork and Flexibility
This role requires a team player who can adapt to various tasks. Be ready to share instances where you've successfully collaborated with others or adapted to changing situations in a work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about how you would handle difficult customers or unexpected challenges during the rental process.
