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For Companies At a Glance
- Tasks: Create amazing customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive, flexible attitude required.
- Other info: Opportunity for monthly commission and career growth in a fast-paced setting.
The predicted salary is between 20400 - 30600 £ per year.
Overview
Job Title: Rental Operations Agent
Salary: £25,500 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What we are looking for
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
#driventobethebest
Glasgow Glasgow City United Kingdom
#J-18808-Ljbffr
Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Rental Operations Agent. The more comfortable you are, the better you'll shine during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created great experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself: Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us who you are and why you’d be a great fit for our team!
Tailor Your Application: Take a moment to tailor your application to the role of Rental Operations Agent. Mention how your skills align with the responsibilities listed in the job description, especially around promoting products and providing excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission to become the best vehicle rental company in the world and how they prioritise customer service. This will help you align your answers with their goals and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about creating unbeatable experiences for customers, be ready to share specific examples from your past where you provided excellent customer service. Think of situations where you went above and beyond to meet a customer's needs, as this will demonstrate your suitability for the role.
✨Emphasise Your Team Spirit
The company values team players, so highlight your ability to work well with others. Share stories that illustrate your collaborative spirit and how you contribute to a positive team environment. This will show that you can thrive in a fast-paced setting where teamwork is essential.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a customer interaction. Practice common scenarios related to vehicle rentals, such as upselling additional services or resolving complaints. This will help you feel more confident and showcase your skills effectively.
