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- Tasks: Create unforgettable customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a global leader in mobility solutions.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive, flexible attitude required.
- Other info: Opportunity for monthly commission and career growth in a fast-paced setting.
The predicted salary is between 20400 - 30600 £ per year.
Job Title: Rental Operations Agent
Salary: £25,500 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What we are looking for
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
#driventobethebest
Newcastle Newcastle upon Tyne United Kingdom
#J-18808-Ljbffr
Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Get to know the company inside out! Research Avis Budget Group and understand their values, services, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unbeatable experiences, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created great experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself!: We love a friendly, positive attitude! Let your personality shine through in your written application. Use a conversational tone and don’t be afraid to show us what makes you unique.
Tailor Your Application: Read the job description carefully and tailor your application to match. Mention how your skills align with the responsibilities of a Rental Operations Agent and why you’re excited about this role with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission to become the best vehicle rental company in the world and think about how you can contribute to that goal. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving abilities.
✨Demonstrate Your Flexibility
This role involves a variety of tasks and a rotational shift pattern. Be ready to discuss how you adapt to changing environments and manage your time effectively. Share instances where you successfully handled multiple responsibilities or adjusted to unexpected changes in your work schedule.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.