At a Glance
- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and a range of perks including fitness classes and online GP appointments.
- Other info: Flexible working hours with a variety of tasks to keep every day exciting!
- Why this job: Be part of a dynamic team that values your contributions and offers opportunities for growth.
- Qualifications: Customer service experience and a valid driving licence with at least 12 months' experience required.
The predicted salary is between 20400 - 30600 £ per year.
Job Title
Rental Operations Agent
Salary
£26,545.00 plus commission
Hours
Full time, permanent, rotational shift pattern Monday – Sunday
Overview
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face‑to‑face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
Requirements
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, "can-do" attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Benefits
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Location
Inverness, Highland, United Kingdom
Rental Operations Agent employer: Avis Budget Group
At Avis Budget Group, we believe that our employees are the key to delivering exceptional customer experiences. Located at Aberdeen Airport, we offer a vibrant work culture that celebrates teamwork and individual contributions, alongside competitive benefits such as 33 days of holiday, employee discounts, and a supportive Employee Assistance Programme. Join us to not only advance your career in a dynamic environment but also to be part of a global leader in mobility solutions committed to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry and the specific services offered by Avis Budget Group. Understanding their products will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Consider role-playing with friends or family to enhance your ability to handle various customer interactions, as this will be crucial for the Rental Operations Agent role.
✨Tip Number 3
Network with current or former employees of Avis Budget Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability during the interview. Since the role involves a rotational shift pattern, showcasing your willingness to work varied hours will demonstrate that you're a great fit for the team.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills that align with the role of a Rental Operations Agent. Emphasise your communication skills and any previous experience in fast-paced environments.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to create unbeatable experiences. Mention specific examples of how you've positively impacted customers in previous roles.
Highlight Flexibility and Teamwork:In your application, stress your ability to work flexibly and as part of a team. Provide examples of how you've successfully adapted to changing tasks or worked collaboratively with others.
Showcase Your Driving Experience:Since a full valid driving licence is required, make sure to mention your driving experience clearly in your application. Highlight any relevant qualifications or experiences that demonstrate your reliability and safety as a driver.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you can promote products and services to meet customer needs.
✨Emphasise Teamwork and Flexibility
This position requires a team player who can adapt to various tasks. Be prepared to share instances where you've successfully collaborated with others and how you handle changing priorities.
✨Familiarise Yourself with the Company
Research Avis Budget Group and understand their values and services. Showing that you align with their mission of providing unbeatable customer experiences will set you apart from other candidates.
