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- Tasks: Create amazing customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 25 days holiday, discounts, and a supportive work environment.
- Why this job: Be part of a team that values your contributions and celebrates success.
- Qualifications: Customer service experience and a positive, flexible attitude required.
- Other info: Dynamic role with opportunities for commission and career growth.
The predicted salary is between 20400 - 30600 £ per year.
Rental Operations Agent
Salary: £25,500.00 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Other: Free parking & Uniform
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person\’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast‑paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face‑to‑face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What We Are Looking For
- Customer service experience
- Excellent communication skills
- Team‑player
- Friendly, positive, ‘can‑do’ attitude
- Someone who enjoys working flexibly as the role is annualised and who likes taking on a variety of tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great Rewards For Great Work
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We Offer
- 25 days holiday inclusive of bank holidays
- A discount account with perks including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
- Opportunity to earn monthly commission
About Avis Budget Group
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar. We offer a full range of options from car and truck rental to on‑demand car sharing across more than 11,000 locations in approximately 180 countries. With over 70 years of experience in fleet management and innovation, we are moving the future of mobility forward.
Apply Now!
#DriveToBeTheBest
Exeter, Devon, United Kingdom
#J-18808-Ljbffr
Rental Operations Agent-1 employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent-1
✨Tip Number 1
Get to know the company inside out! Research Avis Budget Group and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unbeatable experiences, think of scenarios where you can demonstrate your ability to handle different customer situations. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to making Avis the best vehicle rental company in the world.
We think you need these skills to ace Rental Operations Agent-1
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created great experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself!: Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us who you are and why you’d be a great fit for our team!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention how your skills align with the key responsibilities and what makes you excited about joining us on our journey.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research Avis Budget Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with a friendly, positive attitude.
✨Demonstrate Flexibility and Team Spirit
This role requires a flexible approach and the ability to work as part of a team. Be ready to discuss times when you adapted to changing circumstances or collaborated with others to achieve a common goal. This will show that you’re a great fit for their dynamic environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
