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- Tasks: Create amazing customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 25 days holiday, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team and help shape the future of vehicle rental.
- Qualifications: Customer service experience and a positive, flexible attitude required.
- Other info: Opportunity for monthly commission and career growth in a fast-paced setting.
The predicted salary is between 25500 - 31950 £ per year.
Job Title: Rental Operations Agent
Salary: £25,500.00 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities
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Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
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Providing excellent face-to-face customer service.
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Being a brand ambassador – positively promoting our products and services.
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Working towards targets to increase productivity and sales.
What we are looking for
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Customer service experience
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Excellent communication skills
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Team-player
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Friendly, positive, ‘can-do’ attitude
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Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
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A full valid driving licence with 12 months’ experience
Great rewards for great work
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer
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25 days holiday inclusive of bank holidays
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A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
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Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
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Employee discounts on car rental across Avis Budget Group (including Zipcar).
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Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
#Driventobethebest
Exeter Devon United Kingdom
#J-18808-Ljbffr
Rental Operations Agent-1 employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent-1
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they offer. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or promote products. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our journey.
We think you need these skills to ace Rental Operations Agent-1
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any customer service experience you have. We want to see how you've created great experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself!: We love a friendly, positive attitude! When writing your application, let your personality shine through. Show us why you're a great fit for our team and how you can contribute to our mission of unbeatable service.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention how your skills and experiences match the key responsibilities and requirements we’ve outlined.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research Avis Budget Group and its brands. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with a friendly, positive attitude.
✨Demonstrate Flexibility and Team Spirit
This role requires a flexible approach and the ability to work as part of a team. Be ready to discuss how you've adapted to changing circumstances in previous jobs and how you contribute to a positive team environment. Employers love candidates who can fit into their culture!
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or what success looks like in this role. This shows you're engaged and serious about the position.
