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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and a supportive Employee Assistance Programme.
- Why this job: Be part of a dynamic team that values your contributions and celebrates success.
- Qualifications: Customer service experience and a valid driving licence are essential.
- Other info: Flexible working hours and opportunities for monthly commission await you!
The predicted salary is between 22000 - 29000 £ per year.
Skills, Experience, Qualifications
If you have the right match for this opportunity, then make sure to apply today.
Salary: £26,265 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Rental Operation Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operation Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry and the specific services offered by Avis Budget Group. Understanding their products will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Consider role-playing with a friend or family member to simulate interactions with customers, focusing on how to handle inquiries and promote additional services.
✨Tip Number 3
Showcase your flexibility and adaptability. Since the role involves a rotational shift pattern, be prepared to discuss your experience working in dynamic environments and how you manage varying tasks throughout the day.
✨Tip Number 4
Highlight your teamwork abilities. Be ready to share examples of how you've successfully collaborated with colleagues in previous roles, as this is crucial for creating a positive work environment and achieving targets together.
We think you need these skills to ace Rental Operation Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and communication skills. Use specific examples that demonstrate your ability to create great customer experiences, as this is a key aspect of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your positive attitude and team-player mentality align with their values and goals.
Highlight Relevant Skills: In your application, emphasise skills such as flexibility, problem-solving, and the ability to work under pressure. These are crucial for a fast-paced environment like rental operations.
Showcase Your Driving Experience: Since a full valid driving licence is required, make sure to mention your driving experience clearly in your application. This will demonstrate your suitability for the role and your readiness to handle vehicle preparation and returns.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you can promote products and services to meet customer needs.
✨Emphasise Your Team Player Attitude
This position requires collaboration with colleagues. Be prepared to share instances where you worked successfully as part of a team, highlighting your friendly and positive approach.
✨Prepare for a Fast-Paced Environment
The role involves handling various tasks in a dynamic setting. Think about how you manage stress and stay organised under pressure, and be ready to discuss your strategies during the interview.
