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- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and a supportive Employee Assistance Programme.
- Why this job: Be part of a dynamic team that values your contributions and promotes a fun work culture.
- Qualifications: Customer service experience and a valid driving licence are essential; a positive attitude is a must!
- Other info: Flexible working hours mean no two days will be the same!
The predicted salary is between 21000 - 30000 £ per year.
Salary: £26,265 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Rental Operation Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operation Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry and our specific services. Understanding the products we offer will help you engage with customers more effectively and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteer work, showcasing your ability to handle various customer interactions will make you stand out as a candidate.
✨Tip Number 3
Network with current employees or professionals in the rental industry. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. Since the role involves a rotational shift pattern, demonstrating your willingness to embrace varied tasks and schedules will show that you're a great fit for our team.
We think you need these skills to ace Rental Operation Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and communication skills. Use specific examples that demonstrate your ability to create great customer experiences, as this is key for the Rental Operations Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of their mission to provide unbeatable service and how your positive attitude and team-player mentality align with their values.
Highlight Flexibility and Adaptability: Since the role involves working flexible hours and taking on various tasks, emphasise your adaptability in previous roles. Share examples of how you've successfully managed changing priorities or worked in fast-paced environments.
Showcase Your Driving Experience: As a valid driving licence is required, make sure to mention your driving experience clearly in your application. If you have any relevant certifications or training, include those as well to strengthen your application.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you can promote products and services to meet customer needs.
✨Emphasise Your Team Spirit
This position requires a collaborative approach. Be prepared to share instances where you've worked successfully within a team, highlighting your friendly and positive attitude.
✨Familiarise Yourself with the Company
Research Avis Budget Group and understand their values and services. Being knowledgeable about the company will show your genuine interest and help you align your answers with their mission of providing unbeatable customer experiences.
