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- Tasks: Help customers return rental cars smoothly and inspect vehicles for the next rental.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 11,000 locations worldwide.
- Benefits: Enjoy 33 days holiday, employee discounts, and a supportive Employee Assistance Programme.
- Why this job: Gain valuable customer service experience in a fast-paced environment while working with a friendly team.
- Qualifications: High school diploma, customer service experience, and a valid driver's license required.
- Other info: Flexible schedules available, including weekends, perfect for students looking for summer work.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Rapid Return Agent to join us over the summer period. Rapid Return Agents are responsible for ensuring that rental vehicles are returned in a timely and orderly manner, and that they are inspected and prepared for the next rental. This position involves interacting with customers, processing rental agreements and payments, as well as conducting vehicle inspections.
A Rapid Return Agent may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues. This position typically requires excellent customer service skills and the ability to work in a fast-paced environment.
Some specific responsibilities of a Rapid Return Agent may include:
- Greeting customers who are returning rental vehicles
- Inspecting vehicles for any damages or issues, and documenting them using the appropriate tools, and assessing any necessary charges as needed
- Outline and clarify all final charges to customers and collect the rental agreement receipt signature from them
- Providing assistance with directions and travel information
- Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
- Maintaining accurate records and completing paperwork
- Resolving customer complaints and issues in a timely and professional manner
- Ensuring that the rental car lot is organized and well-maintained
- Ensuring that safety and security protocols are followed at all times
Requirements:
- High school diploma or equivalent level of education
- Fluency in spoken and written English
- Prior customer service experience, particularly in the car rental, retail or hospitality sectors, with 1-2 years preferred
- Valid driver's license with a clean driving record
- Openness to working flexible schedules, including weekends
- Proven proficiency in communication and interpersonal skills
- A team-oriented approach
- Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
- A friendly, upbeat, and proactive attitude.
Great rewards for great work: Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly, and months-long reservations.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Glasgow
Glasgow City
United Kingdom
Rapid Return Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rapid Return Agent
✨Tip Number 1
Familiarise yourself with the car rental industry, especially the specific services offered by Avis Budget Group. Understanding their operations and customer service standards will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Rapid Return Agent. This could include handling complaints or explaining charges to customers, which will prepare you for real-life situations.
✨Tip Number 3
Make sure to highlight any relevant experience in fast-paced environments, such as retail or hospitality, during your conversations with us. Share specific examples of how you've successfully managed multiple tasks under pressure.
✨Tip Number 4
Show your enthusiasm for the role by asking insightful questions about the team dynamics and company culture during your interview. This demonstrates your interest in being a proactive and engaged member of our team.
We think you need these skills to ace Rapid Return Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in the car rental, retail, or hospitality sectors. Emphasise skills that align with the responsibilities of a Rapid Return Agent, such as communication and multitasking.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer complaints and work in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in spoken and written English, as well as your ability to work flexible schedules. Mention any experience you have with vehicle inspections or processing payments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rapid Return Agent, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully handled customer complaints or provided excellent service in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Vehicle Inspection Processes
Understanding the basics of vehicle inspections can set you apart from other candidates. Brush up on what to look for when inspecting a car for damages and be ready to discuss any relevant experience you have in this area.
✨Demonstrate Your Team Spirit
This role requires a team-oriented approach. Be ready to talk about how you've worked collaboratively in past jobs, especially in high-pressure situations. Highlighting your ability to support your colleagues will show that you're a great fit for their team.
✨Prepare for Flexibility Questions
Since the job involves working flexible schedules, including weekends, be prepared to discuss your availability. Show enthusiasm for the role and willingness to adapt your schedule to meet the company's needs.
